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Work experience

Nov 2013Present

Senior Technical Consultant

Hewlett-Packard
Technical Consultant engaged to deliver and support complex infrastructure and application projects for Commonwealth Bank, Australia Customs and Australia Tax Office. Operated under established project methodologies in close alignment with Project Management teams involved in the implementation of Workplace, Midrange, Virtualized and Cloud Server solutions.
Sep 2011Nov 2013

IT Manager / Infrastructure Engineer

Best & Less
Expert resource providing solutions design/implementation and process development for multinational retail trading business. Supplied project implementation, resolution of post-implementation issues, architecture documentation & BAU 3rd Tier support. Facilitated all technical architecture support, including management of network operations.
Oct 2010May 2011

Infrastructure Engineer

Dell Services
Technical consultant engaged to administer & support (configuration, installation, implementation, maintenance, troubleshooting) mission-critical enterprise level technologies affecting over tens of thousands of locations globally (i.e. VMWare, Microsoft server farm, Microsoft Mail). Responsible for project management, architecture support, analysis and overall communication/coordination.
Oct 2008Dec 2010

Voice Engineer

Avaya Inc
Vital technical and leadership resource who provided implementation, operational and network support for VoIP solutions in West Coast government agencies. Worked closely with business units, technical teams and vendors to develop robust yet cost-effective solutions to meet objectives. Created project implementation plans and managed project deliverables and supplied technical expertise & troubleshooting.

Education

ITT Technical Institute

Skills

Management
Vendor Relationships
Account Management
Routers
Security
Integration
Operating Systems
ITIL Implementation
Network Security
DNS
CCNA
Data Center
Switches
Virtualization
Disaster Recovery
TCP/IP
Computer Hardware
Routing
Troubleshooting
Servers
Avaya
Windows
Citrix
HP
CA Unicentre
VMware Server
vmware
Backup Management Software
Backup Exec
Netbackup
IPC turrets
VPN
SMS
Polycom
EMC
Citrix Metaframe
Apple
Load Balancing
avaya CS1k
IPC
NICE
cisco voip
iPhone
Blackberry
VoIP
Dell Desktops
Dell PowerEdge Servers
Blackberry Enterprise Server
Windows 7
Windows Server 2003

References

Portfolio