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CORPORATE RELATIONS, OPERATIONS, & BUSINESS MANAGEMENT SKILLS
Senior M.B.A. executive with solid experience in increasing business development margins, strengthening corporate and governmental relations, and strategizing in for-profit and non-profit management to gain future market leverage, as well as increasing community corporate support. Additional talents include product and brand marketing, and a direct specialization in providing superior client support services. Ms. Oyler has a strong budgeting background with a R.O.I. emphasis and a proven track record in substantially improving company profits by an annual minimum of 11-15%, and historically increasing corporate funding by an average of 48%-71%.
A respected and nationally recognized leader, she is able to easily manage others, analyze business processes effectively, develop new consumer products-brands, and create cohesive and productive working relationships with clients, peers, subordinates, volunteers, and State legislators. She is fluent in strategic business operations, information management, social media, and supervisory management of 65+ personnel. Skilled in MS Office, AS400 Systems, Goldmine, various social media, and additionally, is professionally certified in Non Profit Management.
Additionally, experienced with an operating budget in excess of $250,000, fluid with developing, training, and motivating staff; can internationally travel, and relocate quickly.
Additional proven expertise in:
¨ Corporate Training
¨ POS, POP, Direct Response
¨ Client Liaison (CRM)
¨ Project Management
¨ Product/Brand Marketing
¨ Product Development
¨ Organizational Development
¨ Regulatory & Compliance
¨ Quality Control (Six Sigma)
I am seeking a challenging and interesting, managerial leadership opportunity, - that which will utilize my background and personal strengths in client services and operations management. Perhaps most importantly, I'm interested in an opportunity that will enable me to professionally grow and contribute to the steady positive growth of an industry or community leader, and/or a local government's conventional interests. My professional background, while varied and diversified in different markets, is also a great strength and asset, in that I can readily integrate and assimilate into any organization, and put together effective leadership, communication, marketing, and business strategies, no matter the niche market.
If your organization is searching for an individual who is an enthusiastic self-starter, effective communicator and listener, a team player, (but can "play alone"), has an easy sense of humor, but conversely, embodies a hard work ethic and high integrity and principles, then search no more.....
*Quality professional and personal references are readily available; able to relocate quickly and easily.
Thank you very much for your time.
- Met, and exceeded, initial first year development goals of 15%, by an additional 10%. Increased the corporate community profile with aggressive recruiting for non-restrictive monies for one of Florida's largest Community-based care agencies, on a budget of $47 million at Family Services of Metro Orlando, and Managed $250K of Agency's annual budget.
- Dramatically increased student enrollment from 742 to 30,000 in 18 months at Dynetech Corporation
- Increased client base by 22%, including personally attaining Countrywide Mortgage, through the implementation of strategically creative target marketing at Kirchman Corporation.
- Recognized nationally as an "Unsung Hero" by Representative Marco Rubio, Florida's Speaker of the House, in 2007, for contributions to the adoption and foster care system in Central Florida; Nominated for the national Ruth Massinga Award by Casey Foundation.
- Recognized for "Outstanding Public Relations" by the State of Florida for developing a client, community-centered resolution approach and devising contingency plans in key demographic areas.
2007 - Present
Operations Management Analyst & Business Consultant
(Projects in FL, TN, NC, KY, VA, & WV)Supervise and assist with private project consultation for consumer goods, hospitality, health care, and government institutions on customer and corporate relationship matters, product & brand marketing, business plan creation, and various regulatory-JCAHO compliance concerns.
2006 - 2007
Director of Corporate Relations & Development
·Created and managed a development and awareness program, implemented an agency-wide capital fundraiser entitled the “Heart Gallery Gala”
·Annually managed $250,000.00 of the agency’s $47 Million budget
·Corporate child welfare spokesperson to media, State Legislatures, community, philanthropists and Foundations
·Recruited, trained, and managed 65 volunteers, interns, and Board of Director members
·Achieved annual goals of increasing public funding by 71% and placing 22% of foster children in permanent homes
·Successful at raising an additional 10% above annual fund raising goals
·President- Florida State Chapter , FCAA- Foster Care Alumni Association of America, 2007
·Recognized nationally as an “Unsung Hero,” by Representative Marco Rubio, Florida’s Speaker of the House-2007
·Nominated for the “Ruth Massinga Award” by The Casey Foundation
2002 - 2004
Client Relations Manager - Product Marketing Manager
·Public relations, customer service and project management for the company’s largest clients
·Analyzed and projected sales volumes, managed key vendor relationships
·Assessed consumer purchasing trends and key external factors, issuing market updates
·Product development, international media buying and event planning and international product launch tours
·Project management, product and services integration manager
·Developed highly effective B2B and direct to market international product and service campaigns
·Created new and innovative product branding concepts, influenced package and product design decisions - successful at dramatically increasing worldwide school enrollment from 742 to 30,000 paying students in 1 1/2 years of strategic marketing and media placement
2001 - 2002
Director of Marketing & Client Services
·Tracked weekly and district sales volumes, handled all POP and POS advertising
·Managed annual $100,000 budget based upon customer profiling and product usage
·Created catering opportunities for 20 store locations, secured long term vendor contracts
·Developed customer surveys and company website to promote brand and product knowledge
·Promoted individual stores by utilizing all available media, grass roots marketing, billboards, radio, and coupons
·Increased corporate productivity through mandatory training and development of approx. 475 staff
·Streamlined package and menu design of store items
·Established a database management system to streamline overall retail operations, sales, and marketing
1999 - 2001
Sales Manager & Business Analyst
Sales Manager/Business Analyst- Promotion in 2000
·Staffed and supervised a four (4) person staff in “de novo” sales
·Territory assignment, training and management for sales unit
·Managed department budget, marketing programs and assigned sales volume requirements
·Maintained sales volume and product mix, conducted weekly sales meetings
·Increased client base by 22% in one year
·Personally attained top client Countrywide Mortgagewith target networkingBanking Software Account Manager
·Managed Client Portfolios exceeding $30 billion in assets
·Financial reporting and analysis, project manager, managed vendor and compliance troubleshooting
·Administered software testing & tech support, detected and predicted client hardware and software needs
·Trained staff in ACH, ATM, EFT, Front End and Branch Teller, CRM, Call Center, implementations etc.
1996 - 1998
Human/Client Services Program Analyst
Alcohol, Drug Abuse, & Mental Health Program Office
(O.P.S. - Temporary)
·State representative for public and government relations, community education and brand marketing
·Conducted case management, unique medical case investigations and performed forensic presentations
·Performed National, State, and Local Government regulatory & compliance audits(O.P.S. position)
·Recognized for “Outstanding Public Relations” by the State of Florida.
1994 - 1996
New Life Heart Care, Inc.
Medical-Cardiology Practice Administrator, (5 Clinical Locations)
Bachelors of Science
Minor: Management of Information Systems, (M.I.S.)
*Golden Key National Honor Roll Society Recipient
**Listed in Who's Who in American Students