Summary

Over the course of nearly three decades, Melody Sheorn has served in a variety of sales and customer service positions, amassing a diverse range of skills. Her areas of expertise include utilizing public relations techniques to design programs meant to improve client opinions, help companies to maintain a favorable company image, and identify target groups. She also applies staff management skills to recognize personality types, provide conflict resolution, and identify behavioral triggers in order to obtain superior results and efficiency. Highly trained and educated, Sheorn possesses a BA in Architecture and Interior Design. She has also pursued coursework in engineering. With the ability to speak French, she is also a licensed private pilot.

Throughout her career, Melody Sheorn has developed customer service skills across multiple employers. From 1983 to 2006, she worked as a flight attendant with US Airways, dealing directly with the public and overseeing the interactions of other members of the flight attendant crew. Her duties included training new flight attendants with computers and representing the airline at international and domestic events. Subsequently, Melody Sheorn worked as a customer service manager for Langdale Automotive Group. The company consisted of three automotive dealerships in Georgia. With a focus on business development and marketing plans, she oversaw various efforts to increase customer satisfaction, developing a follow-up plan for successful sales.

Additionally, Melody Sheorn has developed skills as a sales and marketing specialist over the course of her professional pursuits. She possessed the ability to interact successfully with customers during her tenure as a flight attendant and in her role with Langdale Automotive Group, where she served as a certified sales representative and held customer service duties. In this role, she helped to develop marketing strategies and ad campaigns on the Internet. Following this period, Sheorn served as a pharmaceutical field representative for Novartis AG and inVentiv Health in Georgia and Florida, providing physicians and others with detailed information on new prescription drugs on behalf of her employers.

Work History

Work History
2009 - 2011

Pharmaceuticals Field Sales Representative

inVentiv Health and Novartis AG

Elected to the Representative Advisory Board and designated as product lead for a “P1” product. Was named Representative of Distinction for 2011.

2006 - 2009

Customer Service Manager

Langdale Automotive Group

Certified Sales Representative. Developed marketing strategies and ad campaigns on the Internet. Earned the GM Mark of Excellence for efforts at the dealership.

1983 - 2006

Flight Attendant and Flight Attendant Trainer

US Airways

Responsibilities included managing flight attendant crew operations, overseeing service priorities, and coordinating crew training programs. Sheorn trained over 3,000 flight attendants in diverse computer training functions and regularly served as the airline’s representative at ceremonies and public relations events.

Education

Education

Georgia Institute of Technology

Bachelor of Arts

Western Kentucky University