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Work experience

July 2016Present

Environmental Services Worker

Luthercare Sunset Home

Various manual cleaning duties to provide hygienic environment for residents Operation of floor cleaning machine and maintainenance of it.

2015-082016-08

Culinary Services Worker

University of Saskatchewan

Customer service.  Carefully maintained sanitation, health and safety standards in all work areas .  Correctly received orders, processed payments and responded appropriately to guest concerns.  Recorded customer orders and repeated them back in a clear, understandable manner.  Up-sold additional menu items, beverages, soups and desserts: increasing restaurant-profits.  Meticulously adhered to company standards in preparation of orders. Performed general maintenance duties, including mopping floors, washing dishes, wiping-counters tops, deli, coffee pots and coffee makers.  Quick and efficient use of til, processing electronic and cash payments accurately.  Taking initiative to find extra tasks when scheduled duties are done.

20142015

Team Member

Tim Hortons

Customer service in both drive through and in-store.  Carefully maintained sanitation, health and safety standards in all work areas.  Correctly received orders, processed payments and responded appropriately to guest-concerns. Cleaned food preparation areas, cooking surfaces and utensils.  Recorded customer orders and repeated them back in a clear, understandable manner.  Up-sold additional menu items, beverages, s oups and desserts to increase restaurant-profits. Prepared food and drink orders according to company standards.  Performed general maintenance duties, including mopping floors, washing dishes, wiping counters tops, deli, coffee pots and coffee makers.  Stocked store front and drive thru areas; filled drink cooler, drink cups, napkins, etc.  Assisted with stock receiving.  Quickly and efficiently ran til, processed electronic and cash payments accurately.  Took initiative to find extra tasks when scheduled duties were done.  Trained other employees including the hearing impaired. 

20132014

Sandwich Artist

Subway

Accurately measured ingredients for specific food items.  Carefully maintained sanitation, health and safety standards in all work areas.  Correctly received orders, processed payments and responded appropriately to guest concerns.  Cleaned food preparation areas, cooking surfaces and utensils.  Served orders to customers at counter.  Recorded customer orders and repeated them back in a clear, understandable manner.  Up-sold additional menu items, beverages, soups and desserts to increase restaurant profits.  Performed general maintenance duties, including mopping floors, washing dishes, wiping-counters tops, deli, oven, proofer, retarder, bread cabinet, etc.  Baked bread, cookies, strudels, cinnamon buns and made sandwiches.  Stocked drink cooler, changed fountain drink syrups and C02 tanks.  Put away grocery orders, paying close attention to dates and rotating stock..  Quickly and efficiently ran til, processed payments and made accurate change.  Opening duties including balancing money and stock discrepancies from prior day.  Took initiative to find extra tasks when scheduled duties were done.

20112012

Canteen Kitchen Operator

Langham Arena

 Took necessary steps to meet customer needs and effectively resolve food or service-issues.  Recorded customer orders and repeated them back in a clear, understandable manner.  Correctly received orders, processed payments and responded appropriately to guest concerns.  Served fresh, hot food with a smile, in a timely manner.  Resolved guest complaints promptly and professionally.  Served orders to customers at windows, counters and tables.  Cut and chopped food items and cooked on large volume grills and deep-fat fryers.  Accurately measured ingredients required for specific food items.  Properly portioned and packaged take-out foods for customers.  Quickly and efficiently processed payments and made accurate change.  Carefully maintained sanitation, health and safety standards in all work areas.  Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.  Performed general maintenance duties, including mopping floors, washing dishes, wiping-counter tops and emptying grease traps.  Took initiative to find extra tasks when scheduled duties were completed.  Inventory control and weekly stock ordering, unloading product shipments.  Prepared items according to written or verbal orders, working on several different orders simultaneously.  Maintained books, daily til reconciliation, processed accounts payable and receivable.

20092010

Canteen Operations

Esterhazy Arena

Carefully maintained sanitation, health and safety standards in all work areas.  Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.  Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.  Managed monthly inventory control, weekly stock ordering, timely unloading and rotation-of stock.  Hiring and scheduling of all staff.  Catering functions including purchasing products, developing menus, establishing prices, cooking and coordination of cook time, set up and clean up.  Training staff to operate the cash register, take orders, cook and food prep. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.  Developing new recipes and providing daily specials.  Served fresh, hot food with a smile in a timely manner.  Meeting customer needs and effectively resolve food or service issues.

20022007

Customs Broker/Branch Manager

M & C International Trade

Customer Service and compliance consultation.  Determining HS Classification numbers for import/export commodities.   Price negotiations, arranging warehousing, international and local transportation.  Preparing import and export documentation.  Faxing, photocopying, scanning documentation, filing, emailing, answering switchboard.  Communicating with governmental officials regarding various aspects of international trade.  Supervising staff and problem solving.

19912002

Customs Broker

Calgary Customs Brokers Ltd

Import and export documentation and HS tariff classification.  Backup AS400 Systems Operator.  Communicating with government officials regarding international trade.  Customer service with a smile.  Various office duties including phoning, faxing, emailing, filing, switchboard, accounts receivable.  Data entry and database management.  Multitasking and time management in fast paced environment.

Education

High School Diploma