Melody De Guzman

  • United Arab Emirates, AE Dubai
  • ms.deguzmanph@gmail.com | 050-2194826
Melody De Guzman

Chat|Email IT Support | Teacher

Summary

Foster learning strengths in cooperative groups, social interaction, character building, and problem solving skills.
Energetic, organized, positive, and self-motivated with the ability to speak and write effectively.
Unique ability to adapt quickly to challenges and changing environments. Personable, articulate, and professional; compassionate and positive towards achieving curriculum goals

Work History

Work History
Apr 2012 - Present

Chat|Email IT Support

One.com

Handover team - In charge of official client to client ownership handover.

Analyze Ownership Handover Form, evaluate for possible data integrity and data deficits and document findings

Updates End-User details in relation to verified

Verifies official documents for VAT (VIES) registered entities to individuals in relation to ownership change.

Intrum (Debt Collection) Team - Responsible for dealing with managing debt recovery cases

Advising debtors of the possible consequences of non-payment Communication with clients via chat and e-mail

IT Support Team - Provide customer service via web chat or e-mail on client specific systems while accurately capturing all customer-related information in the proper client relationship management database by performing the following duties.

Experienced in using LivePerson Agent Console

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information. Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Jul 2011 - Jan 2012

Auditor

William Hill
Auditor for Finance Department Responsible in providing customer service and support to our exisiting and potential/clients through phone, email and web chat. Completing assigned tasks in a timely, thorough, accurate and well-documented Safeguarding all files/records that have been entrusted to the Auditor's possession Returning all Files/records to the person or area they were obtained from
May 2009 - Jul 2011

Consultant

Sutherland Global Services
Consultant eBay UK
Apr 2007 - Apr 2009

Teacher

Kalinangan Integrated School
Teacher Establishing and enforcing rules for behavior and procedures for maintaining order among students for whom they are responsible. Observing and evaluating student's performance, behavior, social development, and physical health. Preparing materials and classroom activities. Adapting teaching methods and instructional materials to meet students' varying needs and interests. Planning and conducting activities for a balanced program of instruction, demonstration and work time that provides students with opportunities to observe, question and investigate.
Nov 2006 - Mar 2007

Student Teacher

Makinabang Elementary School
Student Teacher

Education

Education
2003 - 2007

Baliuag University

Certifications

Certifications
Nov 2007 - Mar 2010

Licensure Examination for Teachers 

Professional Regulation Commission of the Philippines 

License: 0950010