Chat|Email IT Support
Handover team - In charge of official client to client ownership handover.
Analyze Ownership Handover Form, evaluate for possible data integrity and data deficits and document findings
Updates End-User details in relation to verified
Verifies official documents for VAT (VIES) registered entities to individuals in relation to ownership change.
Intrum (Debt Collection) Team - Responsible for dealing with managing debt recovery cases
Advising debtors of the possible consequences of non-payment Communication with clients via chat and e-mail
IT Support Team - Provide customer service via web chat or e-mail on client specific systems while accurately capturing all customer-related information in the proper client relationship management database by performing the following duties.
Experienced in using LivePerson Agent Console
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information. Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.