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Work experience

Customer Care Agent

Cable & Wireless Jamaica Ltd
Dec 2011Present

Educator /Trainer & Associate Chairperson

Western Hospitality Institute @ Mel Nathan’s College

Prepare monthly report and present to the WHI Principal and Vice President. 
Attend weekly schedule meeting WHI.
Audit classes once per month and provide feedback to lecturers and update lecturers file.
Lecture at least 12 hours per week on all WHI programmes delivered.
Prepare a monthly financial update on all student tuition balance (Ongoing).
Update student financial status on the IUC data base (Ongoing).
Prepare student programme status semester. 
Process all new applicants for the WHI programme.
Assist in the supervision of all WHI hospitality academic programmes.
Provide information for start-up location where necessary for WHI @ MNC.
Assist in the coordination of the external and internal examination and sit on the panel. 
Assist and supervise all academic staff to carry out appraisal each semester on each academic employee, based on the organizational chart.

Assist with any other related duties that may become necessary from time to time.

Aug 2010May 2011

Resident Manager & HR Manager

The Wexford Hotel

Responsible for the overseeing of the property

Be available for guest and staff assistance

Assist with Manager on duty Roster and reports

Oversee the Front Office and staff within

Schedule Front Office staff work time

Correct or deal with guess complains

 Attend weekly scheduled meetings

Assist in marketing and sales of the hotel

Assist with event coordination

Process all newly applicants

Recruit, hire, interview, orientate and train new employees

Conduct Appraisals and provide feedback to employees

Prepare minutes to be presented at mangers and or HOD meetings

Filing and book keeping

Assist with other related duties that may need assistance with from time to time

Apr 2008Aug 2010

Deductions Analyst

Affiliated Computer Services (ACS) A Xerox Company 

To offer quality customer service on a timely manner

To operate switch board

To attend to clients and provide them with calculated balances on their accounts

To correct deductions on clients account

To collect moneys outstanding to company

To provide explanatory needs to clients that does not understand deductions on their accounts

among other duties


Sep 2013May 2015

Post Graduate Diploma in Education & Training

Vocational Training Development Institute (VTDI)
Sep 2005May 2009

Bsc. in Social Work

Northern Caribbean Institute
Mar 2004May 2004

Supervisory Management

University of the West Indies
Sep 1995May 1999

Home Management & Arts

Herbert Morrison Technical High
Sep 1995May 1996

Business Management

Excelsior Community College
Sep 1989May 1994

Business Studies

Cornwall College (High)