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Melissa Sky Edwards

Communications & Customer Service Professional

Summary

Dynamic and resourcefulness with a progressive background in effective communication. Customer-centric professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds. Employs cross cultural sensitivity and awareness to liaise with clients and develop positive, lasting relationships with key stakeholders. Knowledgeable in organizational communication and general administration. Average typing speed of 75 WPM. Very organized and works well in groups or individually.

Areas of Expertise

  • Communication
  • Critical Thinking
  • Problem Solving
  • Customer Service

 

  • Client Relations
  • Organized
  • Great with planning
  • Research
  • Adobe Photoshop
  • PowerPoint
  • MS Office Suite

Projects and Volunteer Work

20042007-05

Teacher for Extended School Day under Lewisville Independent school District

LEWISVILLE INDEPENDENT SCHOOL DISTRICT
  • Lesson Planning: Regularly tasked to assist the organization with setting up the Lessons for our school year.
  • Paper Work: I handled the students paper work and sign in and out sheets
2006-042008-12

Retail sales associate

HOLLISTER CO. (GRAPEVINE MILLS)

Cashier: Handled money and worked register.

Replenish Team: Helped with unloading trucks. We sorted, folded and set out the product in the store.

2008-022009-05

Cocktail Waitress

FRANKIE'S SPORTS BAR (LEWISVILLE)

Customer service: Took guests orders. Used micros to put in orders. Kept customer's happy and satisfied upon every visit.

2011-072013-10

Office Assistant

IDAHO IMPRESSIONS

Administrative work: Filing, answering phones, used Microsoft Word and Excel, worked directly with customers and ensured satisfaction.

Major projects: While working with our artist i helped design shirts for Washington State University and University or Idaho ( the colleges our company sponsored). I also worked with major corporations and casinos on different projects.

2013-022016-12

Server

COTTON PATCH CAFE (LEWISVILLE)

Customer service: Took guests orders. Used micros to put in orders. Kept customer's happy and satisfied upon every visit.

Cleans and organized as well to meet corporate standards.

Skills

Customer Service

Works well with customers. Experienced in communicating with a variety of different peolple and always show great hospitality. Im comfortable in any situations.

Administrative

Filing

Answering phones 

Scheduling

Paper work 

Keep office on task

Customer communications 

Word and Excel

Organization 

Education

2002-082006-05

HIGHSCHOOL DIPLOMA

Marcus HS

Highschool Degree. Graduated May of 2006.

Training

FOOD HANDLERS CERTIFIED 

CPR

RELEVANT EXPERIENCE & COMMUNITY INVOLVEMENT

I VOLINTEER AT NEW CENTURY HOSPICE 

Refrences

Chrissy: (former co-worker) 386-882-2414

Sue: (former boss) 214-923-5576

Jody: (Volunteer Cordinator) 214-683-9720

Amy: (Former Boss) 972-459-9430