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Work experience

Additional Background

Event and Volunteer Coordinator at the University of North Carolina Wilmington organizing 25 one time service events for over 4,000 faculty and students.  Project Intern for Office of the Governor of North Carolina, planning and implementing all logistics for Governor’s Summit on Volunteerism (1000+ attendees) and pre-summit conference (600+ attendees). 

May 2006Sep 2009

Manager, Sales & Marketing Services

Concord Hospitality Enterprises
  • Planned and executed all aspects of meeting management for pre-opening meetings and grand opening events to include RFPs, selecting sites, developing marketing materials, catering services, budgets, meeting agendas…
  • Authored company standardized sales, catering and meeting contracts uniting company standards, multiple brand standards and implementing APEX Contract Accepted Practices.
  • Developed curriculum and coordinated standardized contract trainings achieving full roll-out and training of 150+ sales personnel within 2.5 months; provided instructional delivery of content.
  • Coordinated annual company educational conference for 300 attendees; organized and contracted for location, transportation, food and beverage services…; executed event details on-site and managed content to deliver learning objectives.
Mar 2005May 2006

Senior Sales Manager/ Acting Director of Catering

Durham Marriott at the Civic Center
  • Streamlined processes and enhanced departmental knowledge of meeting planning through staff trainings on RFPs, negotiating contracts, site inspections, pre & post-con meetings, coordinating with vendors, audio visual,  FAM trips…
  • Developed detailed meeting specification documents for each program to include setup, floor plans, audio/visual and production needs, food & beverage requirements; managed room blocks.
  • Directed meetings and events on-site conducting pre-conference meetings to review all aspects of the program; constantly monitor all on-site logistics; onsite staff management; VIP handling; crisis management; ground transportation; liaise with clients, all departments of hotel, and all service providers.
  • Collaborated with Executive Chef on facility menu development; prepared, wrote, and laid out catering menus, pricing strategies, packages, and targeted holiday menus staying current with industry trends
  • Standardized contracts to boost efficiency of documents for facility and clients.
Sep 2003Mar 2005

Senior Sales & Meeting Services Advisor

Duke University's R. David Thomas Executive Conference Center

  • Increased client satisfaction by 15% in overall meeting servicesby assisting Director in the establishment of new meeting services department team; developed departments first policies and procedures manual for meetings and events.
  • Acted as meeting planner for corporate customers;identified and contracted with local suppliers to produce events both on- and off-site for clients, managing all aspects of event operations, planning, and execution.
May 2002Aug 2003

Marketing and Special Events Manager

Cornerstone Restaurant Group- Michael Jordan's 23

  • Created, managed and developed events including facility promotional events, wedding receptions, rehearsal dinners, cocktail parties, medical meetings, movie release parties, private group events, corporate product launches and promotional events.
Aug 2000Apr 2002

Director of Special Events

Cystic Fibrosis Foundation

  • Raised over $800,000 net research dollars post 9/11 by driving strategy and operations for high profile fundraising events; developed and planned content to meet fund development goals.
  • Created event sponsorship opportunities; identified business development propositions and matched to key potential sponsors to off-set event costs and increase revenues.
  • Recruited and trained 200+ event volunteers, working closely with community and organizational partners to build event awareness and enthusiasm for overall event goals.
  • Delivered precise financial management to event budgets, ensuring that event expenses were as low as possible without compromising event quality. 
Aug 1999May 2000

Special Events Coordinator / Assistant Manager

TAPPS Brewpub Billiards & Restaurant

  • Created corporate events department and assisted in all aspects of opening for upscale brewpub and billiard hall; oversaw all components of special events, strategy, brief development, planning, coordination, promotion, facilitation, budget management and onsite event staff management and development.

Education

Bachelor of Science in Business Management Anticipated 12/2011

University of Phoenix

University of North Carolina at Wilmington

Degree Not Completed Due To Family Illness

References

Robert Kennedy

“During the opening process for the Residence Inn Columbus Downtown it was my pleasure to have Melissa support my hotel sales team. Melissa was dedicated and detailed in ensuring our hotel opened with complete information and that my team understood our Delphi system. She further continued to follow-up and support our hotel with additional training with regards to Sales Contracts, Meeting Events, BEO's and so much more. It is my professional opinion that Melissa would be a dynamic addition to any company and her experience and professionalism would be tremendous assets.

Lori McNair

" Melissa possesses the analytical skills to diagnose problems and devise viable solutions. Her ability to remain unflustered during frenzied periods like the production of high profile special events proves her ability to work well under pressure. Her organizational skills are unsurpassed as demonstrated thru her ability to manage multiple events and clients simultaneously and seamlessly. Besides being a joy to work with, Melissa is a take-charge person who is able to present creative ideas and communicate the benefits. ..." She is a team player and would make a great asset to any organization, she has my highest recommendation!"

Yolanda Hammer

“Melissa is a great "details" person. She understands her client's needs and communicates them very well inter-departmentally.”

Shawn Stidham

“Melissa puts passion behind everything she works on as well as a keen sense of focus. I have seen her work literally day and night to get a task done and never lose her sense of humor in the process.”

Teresa Housse

“Melissa is a skilled negotiator always seeking a "win-win" for both the client and her company. A consummate professional, Melissa’s ability to connect with the client and deliver a successful meeting/event ensured a high percentage of repeat clients. Seasoned professionals who excel in customer service and are loyal and revenue driven are a rare combination and I absolutely recommend Melissa Mozian for any company seeking these important attributes."

AFFILIATIONS

PRINTABLE RESUME

PROFESSIONAL DEVELOPMENT HIGHLIGHTS

  • MPI Carolinas Chapter & New Jersey Chapter Educational Meetings, 2005-present
  • Managing Large Meetings in Uncertain Times- MeetingsNet, 2010
  • The Neuroscience of Effective Events- MPI, 2010
  • An Unprecedented Workforce; Meetings That Matter To ALL of the Generations- MPI, 2010
  • Let's Bring Our Meetings and Events To The Audience- MPI, 2010
  • Four Elements of Strategic Value- MPI, 2010
  • Meetings Matter  6 Part Webinar Series- MPI, 2009
  • “Firsthand Look at the Meetings Industry” – Convention Industry Council APEX Inside, 2007
  • MPI Professional Education Conference North America, 2005 & 2006                                            (San Diego, CA '05, Charlotte, NC '06)
  • Certified Meeting Professional, Convention Industry Council, 2005

CAREER EXPERTISE

  • Agendas
  • Audio-visual equipment
  • Budget forecasting and management
  • Caterers and decorators
  • Conferences
  • Contract negotiation
  • Educational conferences
  • Electronic marketing
  • Entertainment
  • Event collateral, signage and marketing
  • Fiscal tracking
  • Food and beverage selection
  • Housing
  • Program management
  • Registration
  • Sales meetings
  • Security
  • Scripts/speeches
  • Site selections/venues
  • Speakers
  • Sponsorship
  • Vendors
  • Volunteers

PROFICIENT IN

  • Microsoft Office Suite (Word, Excel, Access, PowerPoint, Project, Publisher, OneNote, Outlook, Money, Works)
  • Delphi and Delphi Diagrams
  • MarketVision
  • Crystal Reports
  • ACT
  • Meeting Matrix
  • StarCite

INTRODUCTION

MEETING AND EVENT MANAGER

Unflappable, detail-driven, and customer-focused meeting professional with more than 10 years of experience in every facet of event operations.Solid background in planning meeting details to drive organizational results while matching budget goals. Time-sensitive planner with exceptional attention to detail and commitment to responding to customers quickly while maintaining the highest level of professionalism and ethics.Empathetic meeting manager with ability to adapt under quickly changing conditions and handle crises with measured responses.

NOTABLE ACHIEVEMENTS:

Recipient, Concord Hospitality “Cornerstone” Award for Excellence (2008)

Certified Meeting Professional designation (CMP) 2005