Work History

Work History

L. E. HOTELS                             Los Angeles ● CA

Dec 2013 - Dec 2015

Customer Service Administrator

Program new member properties in Synxis, Pegasus, Mas 90; load all policies, rates & room types.

Train member hotels on rate loading and facilitating room inventory within Synxis.

Liaise with worldwide member hotels on programming branded promotional initiatives and packages.

Generate and analyze monthly revenue reports for all member hotels.

Support seven revenue managers locally and offsite; customer service troubleshooting, data input, etc.

LUXE HOTEL SUNSET BLVD Los Angeles ● CA 

Jun 2009 - Dec 2013

Reservationist

Sold inventory through inbound client calls (Opera, Synxis & Hotel Extranets) for multiple Luxe properties.

Loaded corporate, group rates and rooming lists.

Reviewed all reservations for accurate notation, billing, rooming lists and VIPs.

Organized all SMERF contracts, corporate contracts, reservations and billing.

THE MARINA INT'L HOTEL         Marina del Rey ● CA

Nov 2008 - Feb 2009

Sales Manager

Competitively solicited and booked corporate & social business from all market segments.

Recurrently exceeded sales markers, generating $100,000 + in group business within a single quarter.

Established and executed solid proposals to revive & renegotiate existing accounts.

Drove online business with creative web-based initiatives & packages.

Managed all associated administrative tasks; contracts, billing, accommodations, followup.

THE MARINA DEL REY HOTEL   Marina del Rey ● CA 

Apr 2007 - Oct 2008

Sales & Catering Coordinator

Contracted various levels of corporate & SMERF business for a national coastal
hotel brand.

In collaborative team effort, routinely exceeded period projections by as much as $66,000.

Represented regional properties and overall brand at statewide travel trade exhibitions. 

'Senior Trainer/Participant' for company-wide Management Development Program.

Chief Support to Sales & Catering; sales packets, BEO's, closing contracts, billing,

site inspections.

RADISSON L.A. WESTSIDE         Culver City ● CA 

Aug 2006 - Apr 2007

Front Desk Supervisor

Front desk staff administrator; staff cultivation & compliance, scheduling, alternate desk support, delegation, troubleshooting, guest complaints, shuttle & bellman coordination.

Entrusted to oversee the check-in/check-out activity for all groups, with major flight-crew emphasis.

Prepared accounting statements and general finance reporting.

Assisted with conducting department meetings, new-hire training and customer-trend data.

Education

Education

West L.A. College

Saint Mary's Academy