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Work experience

Jun 2006Present

Senior Consultant

Aspire Consulting & Development Inc.

● Designed, sold and implemented organisational development, operations and general management projects to develop clients’ personnel and achieve measurable operational improvements. ● Developed the company’s best practices knowledge base, tools to be used by consultants and clients, as well as marketing materials, the company’s website and articles for publication. ● Created a performance management system to assist clients manage the performance improvement process. ● Managed the company’s recruitment and selection process. Industries: Government, Healthcare, Insurance and Professional Services.

Sep 2008Dec 2008

Senior Freelance Consultant

● Designed a new organisational structure to support the implementation of new processes and IT system. ● Redesigned the governance model for business units involved in the project. Industry: Banking.

Nov 2004May 2006

Management Consultant

London Consulting Group

● Analysed and quantified improvement opportunities as part of the organisational diagnosis process and prepared project proposals for client management teams. ● Led teams of client personnel in designing and implementing sustainable performance improvement and organisational development projects. ● Designed and coordinated managerial training seminars and facilitated coaching sessions to develop leadership skills and support the change process at all levels of client organizations. ● Performed post-project audits to evaluate and demonstrate the total Return-On-Investment obtained by the client. Industries: Retail, Consumer Goods, Pharmaceutical, Distribution, Healthcare, Manufacturing.

Feb 2003Aug 2003

Corporate Training & Development Intern

● Collaborated in various international and multi-functional projects teams to implement solutions at the local and global level. ● Led a team of North American training and development leaders to create and share best practice policies, procedures and tools and improve their ability to demonstrate training's impact. ● Analysed training needs and developed interventions aligned with business needs. ● Facilitated workshops and training sessions for senior management, high potentials and a variety of other groups and divisions. Industries: Automotive, Consumer Goods and Industrial Technology.

Aug 1999Sep 2000

Human Resources Intern at Manufacturing Facility

Robert Bosch Limited

● Performed administrative activities including managing the recruitment and selection process, administering psychometric tests, tracking departmental metrics, coordinating performance evaluations, salary adjustments, etc. ● Provided advice and support to managers and employees on matters related to human resources to promote good relations and ensure consistent treatment of all personnel. ● Evaluated the performance management and recruitment and selection processes and developed a series of operational and strategic recommendations to improve their efficiency and effectiveness. Industry: Automotive.

Education

20012003

MBA

University of Pforzheim

Final Grade: 1,3 (Equivalent to [A] grade)

Focus of Studies: International Management.

Worked as part of several cross-cultural teams on international operations and strategy projects.

19972001

BA (Hons.) Business Studies

Swansea Metropolitan University

Final Grade: 2:1Focus of Studies: Human Resources Management, Talent Development and Marketing.

Graduated with Honours.

References

Fredrik Andreasson

“Melissa has a tremendous work ethic. During the time that I worked with her she always displayed high levels of professionalism, integrity, and an excellent ability to think critically and solve problems.”

Shawn Bowen

“Melissa worked directly for me at Robert Bosch North America in Farmington Hills, MI. In the course of her assignment she demonstrated an exemplary work ethic as well as strong technical and leadership capabilities while working on various Human Resources projects and processes for all business units and sites in the United States, Canada, and Mexico. I highly recommend her as an employee. Should you have questions concerning her performance or future potential please contact me.” 

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Summary of Consulting Assignments

BBVA Bancomer Mexico:

  • Developed a new organisational structure, job descriptions and the required competencies for each position in the Cash Management area, which resulted in a 25% reduction in personnel headcount and an estimated 30% annual saving in salaries.
  • Identified functions suitable for outsourcing as a means of achieving further savings.

Bank of Mexico Fund Correspondents:

  • Developed a new organisational structure, job descriptions and the skills required for each position based on the new strategic focus of the area.
  • Established a new performance evaluation scheme in the area.
  • Developed a financial model to assist the Cash Management area to optimize the bank’s profitability through the strategic use of the fund correspondents.

Mennonite General Hospital Corporation:

  • Facilitated sessions to define Strategy Maps and the related metrics and initiatives as part of the launch of the Balanced Scorecard in the corporation.
  • Collaborated with the management team to develop strategies and policies related to human capital, quality and IT systems.
  • Coached client personnel in the redesign of processes at the organisation’s Medical Insurance division, Health Centres, Hospice, Mental Health Facility and Medical Equipment Supplies.
  • Trained users and developed user guides as part of the roll-out of a new Performance Management system.

Kimberly Clark:

  • Defined the organisational structure, job descriptions, personal profiles and required skills as part of the implementation of SAP in the finance and supply chain areas.
  • Evaluated the skills of Caribbean personnel to fill the new positions.
  • Designed and applied an organisational climate survey and analyzed training needs to create detailed change management and training plans and ensure an effective transition to the new structure.

Mennonite General Hospital Aibonito:

  • Designed and coordinated leadership training seminars and assignments for managers and supervisors.
  • Coached and gave feedback to managers and supervisors to develop their leadership abilities and to support the change process as part of the process redesign project.

Gerber, Glaxo SmithKline, Cayey Municipality and other organisations:

  • Evaluated clients’ managerial skills and analysed their performance, operations and policies to identify improvement opportunities and develop the scope of and business case for project proposals.

Mova Pharmaceuticals (Patheon):

  • Evaluated the degree to which changes made in the purchasing, planning, quality, maintenance, inventory management, warehouse and distribution areas were still being applied post-project.
  • Presented findings and developed action plans with the management team to improve the areas that needed additional attention.

Additional Information

Languages:                         English              -              Native LanguageSpanish            -              AdvancedGerman            -              Intermediate

Visas:                                   

Authorised to work in Mexico and the European Union.

Profile

International management consultant and Human Capital professional with experience across functions in a variety of industries and organisations. Proven ability to identify and solve complex operational and strategic problems, develop positive working relationships and encourage team work. Interested in working with organizations that believe in the value of talent management and embed it throughout their operations.