Work History

Work History
2008 - 2009

Behavioral Assessor | Call Center Performance

Aon Consulting

Provided analytical behavioral feedback based on client guidelines for customer service phone calls.

  • Recorded trends on various behavioral dimensions across call center locations.
  • Proactively tracked and reported issues regarding connectivity and telecommunications.
  • Created and implemented tracking system to ensure top productivity, keep data organized and accessible, and to easemonthly reporting.
  • Served on Steering Committee for Aon’s Women’s International Network of Greater New York
2007 - 2008

Staffing Support Associate | Employment Processing

Aon Consulting

Coordinated hiring process over ten thousand candidates across various clients and industries.

  • Managed the document retention of all hardcopy job applications and test result reports.
  • Prepared and sent status update letters for prospective employees.
  • Followed up with clients and vendors regularly.
  • Streamlined the hiring process through the design and implementation of a manual-input spreadsheet database to thoroughly track all candidate test results, communications, and provide forecasting information across various locations
  • IT automated this database which further streamlined the hiring process.
  • Actively participated in Aon’s Women’s International Networking Group of Greater New York events
2006 - 2007

Findlay Migration Project | Centers of Excellence

Aon Consulting

Facilitated transition of Findlay, OH office functions to Hauppauge, NY location through comprehensive training initiatives.

  • Project was completed three weeks ahead of schedule and under budget by $10K.
  • Launched thorough training matrix to identify, track, document and and perform all necessary training.
  • Identified and assessed new hire needs, costs, turnaround times and technological requirements.
  • Provided daily updates on all training; utilized stellar communications and goal-setting skills to modify calendar oftransitions as necessary.
2005 - 2006

Staffing Support Associate | Assessment & Selection

Aon Consulting

Scheduled telephone assessments for various candidates and delivered organized results reports according to various clients’ procedures.

  • Organized thorough training manual and updated all process documentation regularly.
  • Served as Project Manager and Office Manager back-ups as necessary.
  • Actively participated in monthly conference calls regarding client and vendor issues.Created timeline for next steps with management.
  • Redefined process for scheduling requests and results reporting which minimized turnaround time.
  • Trained new colleagues on all required functions.
2003 - 2005

Administrative and Sales Assistant

Raynor Garage Door Co, Inc.

Applied extensive product and service knowledge...

in showroom and via phone and e-mail for information pertaining to sales/installation and  service of residential and commercial garage doors and garage door systems.

Skills

Skills

Communications

Solid verbal and written interactions with: ............Experience speaking and presenting for: ..... Peers.......................................................................... Team Meetings ..... Clients.........................................................................Client conference calls ..... Vendors.......................................................................Training and development ..... Colleagues.................................................................Group projects ..... Management...............................................................Client/Vendor calibration calls ..... "C" Level Executives.................................................Corporate Initiative programs

customer service

Effective verbal communicator with solid track record:   Educates customers on all products and services available Provides accurate information Excellent follow-up ethic Organized method for tracking and ensuring productivity 

word processing

80+ WPM and proficient in: Word Processing.......................Data Tracking ......................Communications ..... Microsoft Word ..................... Microsoft Excel ..................... Lotus Notes ..... MS Works  ............................ OpenOffice Calc  .................. Lotus SameTime ..... WordPerfect ......................... Adobe Acrobat Designer .... Microsoft Outlook ..... OpenOffice Writer  .............. GoogleDocs Form ............... Instant Messaging ..... GoogleDocs Documents  ................................................... Social Media Networking    

Objective

Dynamic, efficient, experienced administrative professional seeks a fast-paced, multi-faceted Executive Assistant position within a healthy growing organization.

Summary

Accomplished and energetic professional assistant with experience across a wide array of business functions.

Excellent communication and presentation skills; consistently conveys complex information to varied audiences.

Organized and effective team member with a proven ability to train and develop new hires.