Behavioral Assessor | Call Center Performance
Provided analytical behavioral feedback based on client guidelines for customer service phone calls.
- Recorded trends on various behavioral dimensions across call center locations.
- Proactively tracked and reported issues regarding connectivity and telecommunications.
- Created and implemented tracking system to ensure top productivity, keep data organized and accessible, and to easemonthly reporting.
- Served on Steering Committee for Aon’s Women’s International Network of Greater New York