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Work History

Nov 2012Present

Program Supervisor

Constant Aviation Rotable Exchange
  • Responsible for day to day operations of aftermarket aircraft parts division, including sales transactions, financial reconcilation, customer service solutions, marketing, and business development.
  • Provides a high level of personalized service and support to a global customer base 24/7/365.
  • Maintains an inventory of 2,000,000+ line items.
  • Generates sales of over $1,500,000 a month.
  • Travels and markets the company to customers and at events.
  • Trains, schedules, coaches, and develops team of 8 employees.
Mar 2008Oct 2009

Membership Director

YMCA of Greater Cleveland
  • Directed membership department with 5,000+ units and annual budget of over $2 million.
  • Coordinated special events within the organization and the community.
  • Built community by developing partnerships within the community.
  • Managed 15+ member services representatives, including recruitment, development, sales coaching.
Jan 2007Jul 2007

Marketing and Sales Coordinator

Institute for Integrative Nutrition
  • Managed recruitment operations for private nurition school including processing all enrollments, statistical reporting, and maintaining data integrity.
  • Assisted in development and implementation of weekly, monthly, and quarterly marketing campaigns.
  • Implemented student referral program.
  • Provided in depth marketing and sales metrics.
Mar 2005Jan 2007

Coordinator for Tourism and Group Services

The Metropolitan Museum of Art
  • Managed the Museum’s Group Registration operations, including welcoming, registering, and cash management for an average of 3,000 visitors per day.
  • Promoted the Museum at local and national tourism events.
  • Created and administered tourism packages within the Museum and with other city-wide institutions.

Education

Bachelor of Arts in Art History

University of Maryland, College Park

Skills

  • Highly developed interpersonal, mentoring, and communication skills.
  • Believes in a long-term relationship based approach to customer service.
  • Collaboratively and independently acts between various departments and organizations.
  • Dynamic leader to drive change and to implement initiatives.
  • Extremely organized and comfortable under pressure while adhering to strict schedules and deadlines for consecutive multiple projects.
  • Excellent at strategic planning, and being flexible as projects change
  • Demonstrated proficiency in computer applications for management information systems, spreadsheet systems, database and word processing programs.