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Melissa  Johns

Outgoing person looking to become part of a team with opportunity to grow with the company.

Work experience

Aug 2014Jan 2015

Patient Service Reprensative

Austin Gastroenterology-South location

Assist in daily operations of the office. Fill in at other offices when needed. Collect co-pays and deductibles for office visits and procedures. Schedule office appointments and procedures for patients. 

Dec 2012Jul 2014

Office Coordinator

Austin Gastroenterology-Lakeway location

Managed daily operations of the office. Kept Physicians aware of his daily schedule. Schedule all out patient procedures. Instructed patients on preps for upcoming procedures. Verified insurance for office visits and procedures. Obtained authorizations for procedures. Answered multi-line phone systems. Kept practice managers up to date in all issues in the office. Traveled to satellite offices to assistant physician with clinic.

Nov 2011Dec 2012

Procedure Scheduler

Austin Gastroenterology-South location

Scheduled procedures for my assigned physicians. Collect deductibles from patients. Explained insurance coverage to patients. Provided physicians with daily schedules. Verified insurance, answered procedure and prep questions for patients. 

Aug 2005Aug 2011

Medical Assistant

Austin Gastroenterology-South location

Obtained medical history and vital signs from patients. Assisted in minor office procedures when needed. Answered medication and medical for patients. Refilled medications under the supervision physician. Obtained lab results, medical records, radiology reports for physicians for upcoming office visits. Managed patients on Hepatitis treatment to insure that they followed protocols. 


Nov 2004Jul 2005

Medical Assistant certification

Southern Careers Institute

Certification in Medical Assitant, 

Aug 1996May 2000

High School Diploma

Jack C Hays High School

Obtained high school diploma.


Electronic Medical Records
Trained staff on the transition into EMR. Assisted in the process of scanning charts into the new system. Scheduled training sessions for the go live process.
Microsoft Office
Familiar with microsoft office, excel, word


Katie Nordquist

Assistant Practice Manager-Austin Gastroenterology

Shannon Lear

Practice Manager-Austin Gastroenterology