Download PDF
  • Rock Hill, SC
  • 803-500-1290

Melissa Ellis


Ambitious, creative go-getter with exceptional people skills. Driven to surpass company goals, while thriving in deadline-driven environments, and cultivates a company culture in which all members feel comfortable contributing new ideas that drive company growth. 




Florida Institute of Technology

Information Technology Management



University of Miami


Work History


English Language Instructor

Coco Juku
  • Delivered engaging, coherent and motivating lessons to students and contracted companies utilizing learning technology in the planning and delivery of lessons
  • Modified assignments and activities to meet the learning needs of individual students while identifying and sorting into small, similarly skilled groups
  • Produced high quality resources and actively took part in the creation of new schemes of work
  • Communicated with parents, students and the teaching administration to discuss student progress
  • Participated in school quality assurance by attending and contributing to school meetings, and working as a team supporting the school in spreading and sharing good practices
  • Engaged in self-review processes with school management
  • Identified students at risk of underachievement and ensured that appropriate interventions were in place

Small Business Developer

Americorps - Beans and Rice
  • Actively sought out new clients and worked with the director to develop these relationships
  • Taught classes and made speeches on business/job topics (computer literacy, filing taxes, writing a business plan, managing businesses, etc.) 
  • Assisted clients with resume building and job interviewing skills, and supported them in becoming entrepreneurs in order to help improve the local economy
  • Took the lead in all aspects of marketing (materials production, event participation, online presence, etc.) while keeping activities within agreed budget and demonstrating knowledge of company values and services
  • Participated in the post-project analysis of large projects - noting new skills and services and changes in processes and procedures that could affect marketing strategies

Customer Service Representative 

  • Managed a high-volume workload within a deadline-driven environment, and consistently met performance benchmarks in all areas (speed, accuracy, volume)
  • Became the lead "go-to" person and one of the company’s primary mentors/trainers of both new and established employees
  • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

Store Manager

Piercing Pagoda
  • Increased store’s sales three-fold and received regional recognition for continuous sales improvement
  • Chosen to develop regional-wide training manual to assist stores in accelerating sales, providing higher levels of customer service, and increasing employee retention rates
  • Trained management and associates on customer service and selling skills, company policies and operations and product knowledge.
  • Conducted monthly staff performance evaluations to establish career progression plans for key staff retention and reduction of staff turnover.
  • Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals
  • Recruited, interviewed, hired, developed, evaluated, coached and counselled employees
  • Ensured proper cash controls and loss prevention procedures were in place and followed
  • Maintained store's appearance and merchandising with on-going marketing campaigns



Adaptive team player

Superb communication skills

Calm under pressure

Sharp problem solver

Courteous demeanor

Energetic work attitude