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Melissa Brown

"Alone we can do so little; together we can do so much" -Helen keller


I am Melissa Brown. Welcome to my ePortfolio. Here you will find my professional accomplishments, cover letter, resume, and goals. Please feel free to browse and make yourself familiar with all the content.

Mission, Vision, and values

Mission statement

 As a future police officer, I would like  to provide a safe environment for my community.

 Vision statement

 I would like to reduce the violent crime rates across Canada by at least six percent.


I have  the courage and integrity to strive and protect the community I serve because I am an honest, hard working, adaptable individual.


Short term

  • Complete the Justice Studies Bachelor of Applied Arts Degree Program at the Lethbridge College
  • Become a police officer
  • Become more involved in my community by volunteering  
  • Complete the Correctional Studies Diploma  

 Long term

  • Make a positive impact in the company/community I work for  through my dedication and ethics
  • Develop myself in leadership areas through experience and training
  • Learn a new language

Resume and cover letter

Work Experience

Security guard/ Mental Health Liaison Officer / Rural sites

Paladin-Alberta Health services
  • Kept visual contact of patients at all times, while documenting patient activity 
  • Dealt with aggressive patients and was permitted to use force to restrain patients under the advisement of nursing staff
  • Responded to hospital codes and Used Notebook and radio/codes appropriately 
  • Secured hospital grounds by preforming regulated patrols


Bully's Casino
  • Contributes to team effort by accomplishing related results as needed
  • Secures premises and personnel by patrolling property; monitoring surveillance  equipment; inspecting building, equipment, and access points; permitting entry
  • Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses

Customer Service

The Brick 
  • Opened customer accounts by recording account information
  • Maintained customer records by updating account information
  • Contributed to team effort by accomplishing related results as needed
  • Provided customer service, including handling customer questions and complaints
  • Conversed with customers over the telephone while adhering to company protocol, explaining store policy in a clear and concise manner ensuring understanding                

Sales Associte

Benix & co
  • Opened/closed store, operating cash/debit/credit computerized point of sale system, accepting payment, balancing cash, preparing/counting float and making nightly deposits
  • Provided customer service including handling customer questions and complaints
  • Unpacked and organized new merchandise, shelving stock and created displays             
  • Performed all related cleaning duties including sweeping, mopping floors, and dusting

Academic Achievements

Diploma of Criminal Justice- Policing Program     

Lethbridge College

Upgrading High School

nutana collegiate, royal west campus 

High School Diploma                                              

Queen Elizabeth Collegiate & Vocational Institute: 


Time Management

Holding a position as a full time student while maintaining two part time job positions has taught me to manage my time efficiently/effectively.  


Working as a customer service representative required me to help customers, answer their questions and provide assistance.

Critical Thinking

Capable of quickly assessing the proper approach necessary for good reasoning-problem solving.


Defining the problem, generating alternatives, evaluating and selecting alternatives, implementing solutions.


  • Good listener
  • Helpful
  • Organized
  • Professional
  • Responsible
  • Respectful
  • Sees the whole picture by looking at it from others point of view
  • Strong work ethic 
  • Trustworthy

Extracurricular Activities

I have a wide variety of interests, most of which involve being active and being outdoors. I enjoy reading, running and hiking with my dogs. I also enjoy traveling. I've lived in a verity of different provinces in Canada for example Ontario, Saskatchewan, and Alberta. Which has allowed me to learn about different communities and cultures. 


Big Brothers Big Sisters  
Saskatchewan, Saskatoon                                                      

  • Provided as a role model and a friend for my little sister
  • Promoted the importance of staying in school and healthy relationships with family and peers
  • Encouraged leadership skills and independent thinking

Fundraised for the Lethbridge Polar Bear Plunge in support of the Special Olympics

February 4, 2017 

Lethbridge, Alberta

  • Created a team and Promoted team drive by setting an agreed upon goal 
  • Was the team captain and kept the team focused and excited in order to reach our goal 
  • Beat our set goal by raising $2,000.00 when our goal was $500.00




Teresa Ternowsky                                                                             

Customer service Supervisor                                                           

The Brick                                                                                      

(306) 667-1444                                                                                  

Email: [email protected]                                                  


Jeri-Lyn Ralph


 Bully’s Casino

 (403) 332-2078

Email: [email protected]

Frank Garnes

General manager

The brick

(306) 244-1400

Email: [email protected]