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introduction

I am Melissa Brown. Welcome to my ePortfolio. Here you will find my professional accomplishments, cover letter, resume, and goals. Please feel free to browse and make yourself familiar with all the content.

Mission, Vision, and values

Mission statement

 As a future police officer, I would like  to provide a safe environment for my community.

 Vision statement

 I would like to reduce the violent crime rates across Canada by at least six percent.

 Values

I have  the courage and integrity to strive and protect the community I serve because I am an honest, hard working, adaptable individual.

goals

Short term

  • Complete Criminal Justice Studies by December 2016- Policing Diploma at Lethbridge College.
  • Maintain and increase my weekly cardio workout schedule.
  • Become more involved in my community by volunteering.   

 Long term

  • Become a police officer.
  • Make a positive impact in the company/community I work for  through my expertise and ethics.
  • Develop myself in leadership areas through experience and training.
  • Learn a new language.

Resume and cover letter

Work Experience

Security 

Bully's Casino
2015Present
  • Contributes to team effort by accomplishing related results as needed
  • Secures premises and personnel by patrolling property; monitoring surveillance  equipment; inspecting building, equipment, and access points; permitting entry
  • Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses

Customer Service

The Brick 
20112014
  • Opened customer accounts by recording account information
  • Maintained customer records by updating account information
  • Contributed to team effort by accomplishing related results as needed
  • Provided customer service, including handling customer questions and complaints
  • Conversed with customers over the telephone while adhering to company protocol, explaining store policy in a clear and concise manner ensuring understanding                

Sales Associte

Benix & co 
20102011
  • Opened/closed store, operating cash/debit/credit computerized point of sale system, accepting payment, balancing cash, preparing/counting float and making nightly deposits
  • Provided customer service including handling customer questions and complaints
  • Unpacked and organized new merchandise, shelving stock and created displays             
  • Performed all related cleaning duties including sweeping, mopping floors, and dusting

Security guard/ Mental Health Liaison Officer / Rural sites

Paladin-Alberta Health services
2016-06-07Currently

Kept visual contact of patients at all times. Document patient activity. 

Dealt with aggressive patients. Permitted to use force to restrain patients under the advisement of nursing staff. 

May arrest individuals and  Responed to hospital codes. 

Secure hospital grounds. 

Use Notebook and radio/codes appropriately. 

Academic Achievements

Diploma of Criminal Justice- Policing Program     

Lethbridge College
20152016

Upgrading High School

nutana collegiate, royal west campus 
20132014

High School Diploma                                              

Queen Elizabeth Collegiate & Vocational Institute: 
20072011

Skills

Time Management

Holding a position as a full time student while maintaining two part time job positions has taught me to manage my time efficiently/effectively.  

Communication
Working as a customer service representative required me to help customers, answer their questions and provide assistance.
Critical Thinking
Capable of quickly assessing the proper approach necessary for good reasoning-problem solving.
Problem-Solving

Defining the problem, generating alternatives, evaluating and selecting alternatives, implementing solutions.

Attributes

  • Good listener
  • Helpful
  • Organized
  • Professional
  • Responsible
  • Respectful
  • Sees the whole picture by looking at it from others point of view
  • Strong work ethic 
  • Trustworthy

Extracurricular Activities

I have a wide variety of interests, most of which involve being active and being outdoors. I enjoy reading, running and hiking with my dogs. I also enjoy traveling. I've lived in a verity of different provinces in Canada for example Ontario, Saskatchewan, and Alberta. Which has allowed me to learn about different communities and cultures. 

VOLUNTEER EXPERIENCE

Big Brothers Big Sisters  
2013-2014
Saskatchewan, Saskatoon                                                      

  • Provided as a role model and a friend for my little sister
  • Promoted the importance of staying in school and healthy relationships with family and peers
  • Encouraged leadership skills and independent thinking

CERTIFICATIONS

Accomplishments 

References

Teresa Ternowsky                                                                             

Customer service Supervisor                                                           

The Brick                                                                                      

(306) 667-1444                                                                                  

Email: tternowsky@thebrick.com                                                  

 

Jeri-Lyn Ralph

Co-worker-Banker

 Bully’s Casino

 (403) 332-2078

Email: jlyn.ralph@gmail.com


Frank Garnes

General manager

The brick

(306) 244-1400

Email: fgarnes@thebrick.com