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Work experience

Aug 2007Present

Event Coordination Manager

Jacob Fleming Group

Jacob Fleming Conferences are carefully designed to provide key strategic business information and the best networking opportunities. The participants are executives from recognized companies around the world that sign up to attend a 5 star conference. As a Coordination Manager, I make sure the conferences are indeed 5 star quality events. The coordination team I manage organizes all the logistics behind each conference. Duties: hotel selection and negotiation, registration process, sponsor agreements, visa requirements, conference documentation, catering, travel arrangements, recreational activities, onsite coordination, amongst others. Our Barcelona office manages 9-12 conferences per month, which are held in various cities in Europe.

The position requires strong negotiation, people and time management skills.

Jul 2004May 2007

Customer Service Team Leader

Celgene Pharmaceutical Company

The Customer Service Dept. at Celgene was recognized for the efficiency of its employees. As a member of this team, I provided the customers the information they required always in a timely and respectful manner. I interacted with patients, prescribers, technicians and suppliers on a daily basis. This provided me the opportunity to use several aspects of people skills on different levels. I also assisted in the translation of FDA documents, customer service evaluations, complaints and team management. This position required strong problem solving and people skills.

Dec 2002Jul 2004

Customer Service Manager

Red Envelope

As part of the Customer Service Dept at Red Envelope I managed a high volume of orders, emails and returns on a daily basis. After being promoted to manager, I took responsibility of the department and managed all HR and employee issues, customer complaints, translations and corporate meetings.


Sep 2000Jul 2002

Communications Degree

Communication studies with emphasis in public relations.


Time optimization
 Advanced knowledge of strategies for time management and organizational skills.
PC and MAC
      Office suites: Word, Excel, Power Point, Access, M. Outlook. Internet. Some Design (Photoshop and Illustrator)      


Professional, motivated entrepreneur.


English (native)

Spanish (native)