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Work experience

Jul 2009Present

Management Consultant

Bearing Point

Coordinated the successful implementation of Bearing Point's best-in-breed project management methodology for three major clients across a variety of industries, increasing efficiencies by streamlining their resource management.

iiNet | Business Consultant | Production Support | Release Management➢ Liaised between the client, local and European teams to develop and coordinate UAT/SIT and release plans, resulting in a seamless and on time product delivery.

Pepsi Australia | PMO | Mobile Transition➢ Reported directly to the CIO Asia/Pac on IT Projects across Australia and NZ, whilst implementing project methodologies to restructure and improve IT practices.

➢ Successfully developed and project managed the Telecommunication upgrade project which involved the transition of over 1000 mobile, internet, fixed services across Australia.

AAPT | Technical Business Analyst | Production Support ➢ Performed an XML based product configuration for a next-generation billing system, allowing the client to meet market demand and increasing revenue for client.➢ Led an international team based in Europe and Australia, which supported the customized $18M CRM and Order Management system developed for the client.➢ Prioritized, investigated and resolved production support tickets, coordinating with users, minimizing interruptions to processes, guaranteeing stability in the production environment.

Dec 2005Nov 2008

Customer Relations/Sales

Telstra

➢ Drove consumer sales and provided customer service for Australia's largest telecommunication company securing over $80,000 worth of contracts.➢ Demonstrated communication skills whilst resolving customer relation issues.➢ Co-ordinated team logistics for inventory management.

Jan 2008Jul 2008

Business Infrastructure Support - Intern

CSR

➢ Spearheaded the deployment of Wireless Access Points, including the implementation, integration, testing, installation and support. The new wireless network greatly increased internal user productivity and usability.➢ Constructed and performed test cases for a cross-platform monitoring system project resulting in an efficient way to monitor server outages across Asia/Pac. ➢ Demonstrated problem solving and analytical skills while systematically troubleshooting software and network security issues as a Support analyst.

Jul 2006Dec 2006

Information Systems Team - Intern

Kimberly Clark

➢ Oversaw the analysis, design and testing of a Document Management System improving HR transparency across the organisation. ➢ Co-ordinated technology Change Management for a new internal knowledge documentation structure.➢ Streamlined the inventory management process by developing an Excel Visual Basic application in order to improve efficiency and functionality.

Education

Jan 2006Jul 2009

Bachelor of Information Technology

University of Technology, Sydney

Received a full co-operative scholarship for a fast-track course offered to high academic achievers who demonstrate leadership potential. (2006-2009) Profile published on university websiteNominated for the Human Rights Award in recognition for developing the community service project, The Big Lift (2010).

International Education:California State University, Sacramento - Computer Science (2007)

Youth Challenge Australia

Volunteered for 3 months between December 2008 - February 2009 in Panama & Costa Rica working with the Red Cross in local disadvantaged communities. Whilst completing my volunteering and travel in Central America I completed a research project on IT Infrastructure in developing countries, 'Pay I.T. Forward'. 

Other scholarships:Nominated and sponsored to be a participant at the National Student Leadership Forum, Washington D.C., USA on Faith and Values (2010) and the University Scholars Leadership Symposium, Malaysia (2010).

Jan 2007May 2007

Computer Science (Exchange)

California State University, Sacramento

Studied for six months in California as part of my Bachelor of Information Technology at university in Sydney. During the semester I studied two computer science subjects, photography and Spanish, as well as becoming an active member of the school by volunteering at the school radion station. 

Skills

Japanese
Spanish

References

Brett Smout

Chris Oldham

Social Entrepreneurial Ventures

Technical Specialities

Methodologies: Change Management; Data Modelling; Experienced in Iterative (agile) and Waterfall (SDLC/STLC) approach for System development; Analysis - structured thinking/pyramid method

Languages: HTML; XML; SQL; Java; VBA

Database: Oracle, MS SQL Server

Software: MS Project, SharePoint; Adobe Photoshop

Sponsorship: E3 Visa

As an Australian I am eligible for the E3 visa which is specifically for Australian professionals working for US employers. This visa works similarly to the Canadian TN Visa and requires 1 form to be completed being the Labor Condition Application (LCA -US State Dept. Info). 

Additional Information

Interests: Geography, Music, Live Gigs, Skiing, Swimming, Water polo, Ultimate Frisbee, Netball, World Cultures/Politics, Cooking, Photography, Video Editing, Website Design

Nationality: Australian

Objective

I am seeking a role that will challenge, diversify and develop my knowledge and experience in a didactic, fast-paced and innovative work environment.

I am a highly motivated and versatile individual who is seeking a Business Analyst role in Digital Marketing and/or a Corporate environment, which offers mentoring opportunities with senior colleagues and the potential to complete research in various business methodologies that focus on sustainable growth and change management.

Summary

I am a driven Management Consultant with three years IT experience working in a diverse number of industries, with a strong analytical ability to assess and develop business requirements and processes. I am a motivated individual with an inquisitive nature, who maintains strong relationships with clients and co-workers, and works comfortably both independently and collaboratively. 

Life and technology are integrated, I believe that integrity and innovation is part of life and I pursue in my every day life on a professional and personal level. I take on my Business/Information Technology with a passionate, collaborative nature and continue to research into emerging technologies and current/future trends. I parallel this in my personal life through my development of a community awareness program 'The Big Lift' which brings together the future thinkers of tomorrow.