Work experience

Work experience
Jul 2009 - Present

Management Consultant

Bearing Point

Coordinated the successful implementation of Bearing Point's best-in-breed project management methodology for three major clients across a variety of industries, increasing efficiencies by streamlining their resource management.

iiNet | Business Consultant | Production Support | Release Management➢ Liaised between the client, local and European teams to develop and coordinate UAT/SIT and release plans, resulting in a seamless and on time product delivery.

Pepsi Australia | PMO | Mobile Transition➢ Reported directly to the CIO Asia/Pac on IT Projects across Australia and NZ, whilst implementing project methodologies to restructure and improve IT practices.

➢ Successfully developed and project managed the Telecommunication upgrade project which involved the transition of over 1000 mobile, internet, fixed services across Australia.

AAPT | Technical Business Analyst | Production Support ➢ Performed an XML based product configuration for a next-generation billing system, allowing the client to meet market demand and increasing revenue for client.➢ Led an international team based in Europe and Australia, which supported the customized $18M CRM and Order Management system developed for the client.➢ Prioritized, investigated and resolved production support tickets, coordinating with users, minimizing interruptions to processes, guaranteeing stability in the production environment.

Dec 2005 - Nov 2008

Customer Relations/Sales


➢ Drove consumer sales and provided customer service for Australia's largest telecommunication company securing over $80,000 worth of contracts.➢ Demonstrated communication skills whilst resolving customer relation issues.➢ Co-ordinated team logistics for inventory management.

Jan 2008 - Jul 2008

Business Infrastructure Support - Intern


➢ Spearheaded the deployment of Wireless Access Points, including the implementation, integration, testing, installation and support. The new wireless network greatly increased internal user productivity and usability.➢ Constructed and performed test cases for a cross-platform monitoring system project resulting in an efficient way to monitor server outages across Asia/Pac. ➢ Demonstrated problem solving and analytical skills while systematically troubleshooting software and network security issues as a Support analyst.

Jul 2006 - Dec 2006

Information Systems Team - Intern

Kimberly Clark

➢ Oversaw the analysis, design and testing of a Document Management System improving HR transparency across the organisation. ➢ Co-ordinated technology Change Management for a new internal knowledge documentation structure.➢ Streamlined the inventory management process by developing an Excel Visual Basic application in order to improve efficiency and functionality.


Jan 2006 - Jul 2009

Bachelor of Information Technology

University of Technology, Sydney

Received a full co-operative scholarship for a fast-track course offered to high academic achievers who demonstrate leadership potential. (2006-2009) Profile published on university websiteNominated for the Human Rights Award in recognition for developing the community service project, The Big Lift (2010).

International Education:California State University, Sacramento - Computer Science (2007)

Youth Challenge Australia

Volunteered for 3 months between December 2008 - February 2009 in Panama & Costa Rica working with the Red Cross in local disadvantaged communities. Whilst completing my volunteering and travel in Central America I completed a research project on IT Infrastructure in developing countries, 'Pay I.T. Forward'. 

Other scholarships:Nominated and sponsored to be a participant at the National Student Leadership Forum, Washington D.C., USA on Faith and Values (2010) and the University Scholars Leadership Symposium, Malaysia (2010).

Jan 2007 - May 2007

Computer Science (Exchange)

California State University, Sacramento

Studied for six months in California as part of my Bachelor of Information Technology at university in Sydney. During the semester I studied two computer science subjects, photography and Spanish, as well as becoming an active member of the school by volunteering at the school radion station.