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Work experience

Jan 2008Mar 2008

Customer Service Rep/Adm. Asst.

Luther and Luther Enterprises, Inc
  • Provided Administrative support to auto damage appraisal staff.
  • Set Appointments for insured’s and claimants to have vehicles appraised after having an accident.
  • Working with Insurance Companies, Auto Body Shops and Customers to have vehicles appraised and repaired in a timely matter.
  • Entered the data into computer for the appraisers to send up to Insurance Companies.
Jun 1997Jan 2008

Customer Service Representative

Home & Auto Appraisal Bureau, Inc.

·    Greeted clients, set up appraisal accounts and set drive-In and field claim service appointments.

  •   Prepared daily, weekly and monthly status reports.

·Research client questions and resolved problem claims in a timely fashion.

·Contact Insurance Companies to maintain and monitor work flow efficiency.

·Update and maintain documentation relating to insurance company              policies andprocedures.


Sep 1980Jun 1984

High School Diploma

Winchester High School

High School is the only education I had.  I took a few courses at Middlesex Community College and that was in Word Processing, English, Business and Medical Terminology.


Paul Lashua

Cynthia Ingemi


Arts and Crafts

Internet savvy



My Titles have been from Admistrative Assistant, to Customer Service Representative, Receptionist, Research Analyst, and to Medical Records Clerk


To obtain an Administrative Assistant or Customer Service position in a professional environment where I can further develop my skills and be a great asset to any company.