Melanie Swaim

Melanie Swaim

Work History

Work History
Jan 2008 - Mar 2008

Customer Service Rep/Adm. Asst.

Luther and Luther Enterprises, Inc
  • Provided Administrative support to auto damage appraisal staff.
  • Set Appointments for insured’s and claimants to have vehicles appraised after having an accident.
  • Working with Insurance Companies, Auto Body Shops and Customers to have vehicles appraised and repaired in a timely matter.
  • Entered the data into computer for the appraisers to send up to Insurance Companies.
Jun 1997 - Jan 2008

Customer Service Representative

Home & Auto Appraisal Bureau, Inc.

·    Greeted clients, set up appraisal accounts and set drive-In and field claim service appointments.

  •   Prepared daily, weekly and monthly status reports.

·Research client questions and resolved problem claims in a timely fashion.

·Contact Insurance Companies to maintain and monitor work flow efficiency.

·Update and maintain documentation relating to insurance company              policies andprocedures.

Education

Education
Sep 1980 - Jun 1984

High School Diploma

Winchester High School

High School is the only education I had.  I took a few courses at Middlesex Community College and that was in Word Processing, English, Business and Medical Terminology.