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Melanie Smith

Office and Computer Specialist

Summary

My 20 years customer service experience spanning many different fields; has given me many skills and abilities to fit into almost any position. I value integrety, team work, creativity, and open communication; and I will work tirelessly to bring those values to my new position.

Work History

Verizon Wireless , AR

2013-042014-01

Customer Advocate

Provided billing and technical support to wireless customers.  Heavy multitasking and data entry.

Sykes, AR

2012-112013-04

Mortgage and Loan Specialist

Provided loan servicing to bank customers.  Fully trained on mortgage servicing. Data entry. Multi-line phone operation, while using computer.

Contact and Self Employed, AR

2007-122011-08

Confections Artist/ Baker/ Trainer

Baking and cake decoration instruction on contract basis with various adult education facilities. Also decorated special occasion cakes for sale to general customer base.

The Zenith Insurance Company

2001-012006-02

Help Desk Specialist II

Provided internal Technical systems support via phone and in person. Liaison between offices to maintain best service levels and relations between offices.

Skills

Information Systems

17 years computer technical support in hardware and software, on PC platform.

Data Entry

Technical Training specialist support boundaries and legal implications 

Writing/ Reporting

Technical training manuals 

Non-Fiction Articles and Research 

Fiction short stories

Office reception

Typing and data entry

Multi-line phone operation 

Detail oriented 

Multitasking 

Filing/ office machine operation 

Adult Skill Training

Computer use and maintaince 

Fine arts

Technical internal company training

Legal technical, HR policy and procedure

Fine Arts

Drawing and painting traditional and digital

Photography traditional SLR and digital

Graphic Design

Education

Art Institute Pittsburgh, PA

2006-052011-05

Bachelors in Fine Arts

Major - Graphic design