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  • Possess extensive knowledge of retail and food industry standards and operations.
  • Motivated leader with a proven track record in retail and office management.
  • Proven delivery of legendary service in the customer service field.
  • Proven ability to quickly learn and apply new skills while working under pressure. 
  • Demonstrates ability to build effective relationships at all levels.
  • Passion and commitment to brand and company expectations.
  • Superior oral and written communication skills.
  • Proficient in multiple applications including Microsoft Office, Word Perfect, Outlook
  •   Express, Internet Explorer, Excel and Power Point.

    Work experience

    Apr 2009Present

    Store Manager

    Dunkin Brands Inc

    Management of medium to high volume Dunkin Donuts location including multi-unit management. Responsibilities include but are not limited to:

    Management of a certified training location while maintaining store staffing levels to achieve operational requirements.

    Providing exceptional customer service while holding  the guest as the highest priority and role modeling exceptional guest service.

    Empowering staff  to satisfy guests and resolve problems.

    Providing leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages.

    Adjustment of the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards.

    Analyzing Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement.

    Ensure that the restaurant meets food safety, sanitation and cleanliness standards at all times.

    Calibration and maintenance of restaurant equipment.

    Plan, identify, communicate, and delegate appropriate responsibilities to team to ensure smooth flow of operations.

    Ensure the right people are hired and developed for key positions.

    Build teamwork through effective training, deployment and communication.

    Fostering a learning environment ensuring team is trained for their position.

    Recognition of team members for demonstrating desired behavior and performance.

    Management of cash over/short through effective cash control procedures.

    Management of food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing waste.

    Management of labor by effectively scheduling against projected sales, proper delegation and managing productivity.

    Ensuring that all policies and procedures are followed as well as compliance with labor and health laws.

    Jan 2007Nov 2008

    Store Manager

    Wild Child Outfitters

    High end, fast paced retail environment specializing in children’s apparel, strollers and car seats.

    Handled all aspects of daily business including financial accountability and floor supervision.

    Maintained inventory levels and merchandising of new product.

    Managed staff schedule, hiring, training and weekly payroll.

    Provided high levels of customer service while building team morale.

    Feb 2005Jan 2007

    Assistant Director of Retail

    TD Banknorth Garden / Sportservice

    Co-manage high volume retail department at Boston’s premier sporting and concert venue.

    Daily operation of two retail stores and nine portable locations.

    Responsible for maintaining department standards, visual merchandising, fiscal management, labor and expense control.

    Receiving, distribution and accountability for all retail items purchased in venue during all sporting events and concerts as well as management of staff while upholding customer service expectations.

    Direct supervision, staffing and training of 20 - 27 union employees. 


    Food Services Team Leader

    Target Corporation

    Managed day to day operations of a Starbucks and Pizza Hut that are located inside of a Target location.

    Performed all supervisory and administrative tasks while exceeding store and brand expectations.

    Responsible for staffing, training, scheduling and motivating staff.

    Received Food Safety Certification.

    Maintained department snapshot average of 94% with entire staff AST and IST certified to Starbucks standards.

    Assisted in launching store specific comparative shopping program.

    Community driven and involved with meeting donation requests.


    Store Manager

    Direct Management of 23 staff members and medium-high volume location including such duties as payroll, scheduling, inventory control, customer care, merchandising, profit and loss analysis and community relations.

    Certified Master Learning Coach which allowed me to teach core training programs as well as new management training.

    District Retail, Holiday, Marketing and Literacy Specialist.

    Recipient of several high profile awards including Manager of the Quarter New England, New England Local Heroes Award and the First Annual Groundworks Humanitarian Award.

    Passionate about community outreach with direct involvement and donations given at over 70 events to benefit different organizations.


    Office Manager / Logistics

    Suncoast Seafood Inc.

    Office manager responsibilities inluded hiring and firing of employees, ordering supplies, performing payroll duties, accounting, customer outreach and performing general everyday tasks necessary for the efficient running of the business.

    Additional duties were as follows:

    *Organization of  the operational  deliveries  and logistics*Managed  the  associated  administrative  tasks.*Ensured and  Managed  the  receipts of  goods  from  the vendors. *Ensured  products were shipped  effectively  to  the  customers.*Ensured  supplies  were received in an efficient manner  from the vendors.*Evaluation and maintenance of inventory. *Administrative and front-line driver support.*Ensured compliance of all safety regulations.*Planed and assigned deliveries to maximize productivity and customer service.*Responded to and reported service failures as required.

    *Responisible for overseeing operation of fast paced, multi-line dispatch system.