Dunkin Brands Inc
Management of medium to high volume Dunkin Donuts location including multi-unit management. Responsibilities include but are not limited to:
Management of a certified training location while maintaining store staffing levels to achieve operational requirements.
Providing exceptional customer service while holding the guest as the highest priority and role modeling exceptional guest service.
Empowering staff to satisfy guests and resolve problems.
Providing leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages.
Adjustment of the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards.
Analyzing Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement.
Ensure that the restaurant meets food safety, sanitation and cleanliness standards at all times.
Calibration and maintenance of restaurant equipment.
Plan, identify, communicate, and delegate appropriate responsibilities to team to ensure smooth flow of operations.
Ensure the right people are hired and developed for key positions.
Build teamwork through effective training, deployment and communication.
Fostering a learning environment ensuring team is trained for their position.
Recognition of team members for demonstrating desired behavior and performance.
Management of cash over/short through effective cash control procedures.
Management of food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing waste.
Management of labor by effectively scheduling against projected sales, proper delegation and managing productivity.
Ensuring that all policies and procedures are followed as well as compliance with labor and health laws.