Federal Resume

Job Related Training

  • "Think Volunteer” Volunteer Management Training Course (April 2005)
  • The Salvation Army National Disaster Management Training Program (May 2005)
  • Oklahoma Department of Emergency Management Basic Emergency Public Information Officer Course (Certification, June 2005)
  • Get Motivated! Business Seminar (June 2006)
  • Management Skills for Secretaries, Administrative Assistants & Support Staff Seminar (est. October 2008)
  • Microsoft Project Advanced Course (est. December 2008) DISC Leadership Management Course Series (November 2009)
  • Ride-Along Program, Oceanside Police Department (June 2011, September 2012)

Other Information

Highly skilled in interpersonal and organizational communication. Facilitate communications with diverse levels of employees, vendors, consultants and customers, as well as boards of directors, executives and community leaders. Pioneer group projects and initiatives. Maintain high levels of personal and co-worker motivation as well as exceptional work ethic. Excellent organizational, analytical and negotiation skills. Ensure a systematic retention, protection, retrieval, transfer and disposal or records, including electronic records.

Thrive in busy work environments and can manage multiple projects simultaneously. Consistently committed to complete projects on or before the set deadline and strive to accomplish under budget. Driven to create success in any situation by creative problem solving, communication and relentless persistence. Willfully carry out appropriate leadership in any given situation.


Proficient in Microsoft Office to include Outlook, Word, PowerPoint, Excel, OneNote, Access, Publisher, Visio, QuickBooks, and Project. Proficient in Adobe software to include Reader, Acrobat, Acrobat Professional, Illustrator, and Photoshop. Also experienced in website management systems and Raiser’s Edge. Competent knowledge of military community support services and resources. Experienced with laws and regulations regarding the acceptance and handling of monetary and other types of donations.


Self-defense and mixed martial arts training from industry professionals in various martial and defensive arts. Training to include Brazilian Jiu-Jitsu, Mixed Martial Arts, Greco-Roman and Freestyle Wrestling, Muay Thai, and Boxing. Novice experience in Marine Corps Martial Arts.

I have experience and am comfortable with the safety, maintenance and use of firearms. The majority of my experience with firearms includes handguns and rifles.


In preparation for applying to the FBI for a Special Agent position, I sought out opportunities to gain experience in criminal justice. I have participated in the Ride-Along program for two years with the Oceanside Police Department.

Memberships & Officer Positions

  • President Elect, Central Oklahoma Volunteer Administrators, 2004-2005
  • Secretary, Northwest Expressway Lions Club, 2004
  • Special Events Committee, United Way of Central Oklahoma, 2003-2008
  • Company Representative, Oklahoma City Chamber of Commerce, 2005
  • Company Representative, Oklahoma City Hispanic Chamber of Commerce, 2005
  • Member, International Lions Club, 2004-2007
  • Member, Association for Volunteer Administration, 2004-2006
  • Volunteer, Oklahoma Main Street Project, 2002-2003
  • Volunteer, Special Olympics of Hawaii, 2009
  • Volunteer, Oklahoma City University Alumni, 2012
  • Volunteer, American Cancer Society, 2012

Work History

Work History
Apr 2012 - Present

Client Services Team Member

Zurple, Inc.

Directly responsible for the coordination of the ‘GoLive’ process, ensuring that all new clients are set up appropriately and within compliance of their area’s multiple listing services (MLS) for their Internet Data Exchange (IDX). Participate as a member of the Client Services Team, assisting with the support of 2,000+ nation-wide clients in real-time and coding necessary website changes, as well as account and billing assistance. Act as the main coordinator for the sales referral program.

COMMUNICATION: Coordinate with team members in-office and working remotely in the Philippine Islands. Responsible for inter-office communications and company communications on behalf of the Client Services, GoLive, Training and Referral departments. Communicate with clients via phone and e-mail to resolve website or account issues.

RESEARCH AND ANALYSIS: Responsible for the quality assurance and compliance of all hosted websites. Research into new MLS IDX feeds for site and client requirements. Examination of client accounts as reported by them or by the SEO ‘traffic’ team, making changes as appropriate to ensure adequate website responses and to fulfill contractual obligations. 

Jan 2010 - Apr 2012

Application Support Manager II/Client Communications Coordinator

Ascender Software, Inc.

Supervisor of all Technical Support Department functions as well as recently promoted to double as the Client Communications Coordinator.

Communicate with Ascender Software management staff regarding the status of the department and all current clients. Coordinate with technical resources from various departments (such as computer programmers, software installers, and Quality Assurance personnel) for appropriate time and actions needed to resolve client issues. Assess department staffing needs and support current staff with career goals and growth within the company. Provide application support management for assigned client base (to include the company's largest clients). Maintain master list and trend data reporting of all technical modifications and provide summary for weekly meetings.

Communicate with all clients regarding the status of technical issues as well as other client needs as they arise. Assess and serve as the point person for all major client communications. Manage client communications projects and work with resources to create comprehensive client wide notifications of application changes. Advocate for client focused services and work to increase client satisfaction.

TECHNICAL SUPPORT ASSISTANT: Maintained Executive Assistant responsibilities through June 2010 in addition to technical support training and additional responsibilities. Coordinate with the Application Support Managers to assess client needs and train on the various aspects of the position. Operated as the Application Support Manager for 8 clients, to include the company’s largest client, before being promoted.

EXECUTIVE ASSISTANT: Provide executive-level support for the President of Ascender Software. Provide additional support for the various aspects of office management to include general office administration, finance, human resources, and Board of Managers. Coordinate travel for the President and other executives as well as clients to the site.

BUSINESS: Process client problems per contract requirements, to include technical as well as business requests. Support the Operations Manager in the finance aspect of the business by processing finance requests such as employee reimbursement requests, customer payments, purchase order requests, as well as client billing collections. Advise the President on business matters regarding operations as needed or as schedule requires. Assessed and developed HIPAA compliance program.

RESEARCH AND ANALYSIS: Conduct research for various departments (Marketing/Sales, Project Management, Office Management, and Executives) as needed in order to provide analytical and comprehensive reports of findings.

COMMUNICATION: Maintain front-line client support and communications on behalf of the company through all communication channels.

Promotion Timeline: Executive Assistant, Technical Support Assistant, Application Support Manager, Application Support Manager II, Application Support Manager II/Client Communications Coordinator

Jun 2008 - Dec 2010

Executive Assistant to the President/CEO

Goodwill Industries of Hawaii, Inc.

Work with the Executive Office (President/CEO) and Corporate Services (Vice President of Corporate Communication) departments daily on agency leadership, governance and business activities. Coordinate communications, both confidential and general, for business dealings across the organization staff, Boards of Directors, business vendors and state and local contracting personnel. Assist with community development initiatives and events. Maintain departmental and corporate records and administrative policies.

BUSINESS AND CONTRACTS: Primary staff liaison and coordinator for the Board of Directors of both Goodwill Industries of Hawaii and Goodwill Contract Services Hawaii. Assisted with the development and submission of local and federal grants, as well as state and federal contracts and business plans. Participated in the development of a federal contract proposal that resulted in the award of a $4.2 million military contract, doubling the size of Goodwill Contract Services Hawaii. Participated in the development of a business plan for organizational expansion into the neighbor island of Hawaii, which was approved and implemented by the Board of Directors. Also participated in the development of a new secure shredding business line which secured several governmental and commercial contracts providing for the employment of a large number of physically and/or mentally disabled workers.

RESEARCH AND ANALYSIS: Provided high-level support and advisement by conducting research, preparing statistical reports, handling information requests, preparing confidential reports and other complex documents. During legislative sessions, researched and documented all applicable legislative bills that could potentially impact the agency.

COMMUNICATION: Operated as a liaison with additional Executive Leadership on various projects, meetings and events. Coordinated and managed meetings for director-level staff and large employee events. Directed preparation of records such as agendas, minutes and resolutions for corporate meetings, in accordance with agency by-laws. Performed organizational communications such as writing articles, editing and laying out of the bi-weekly employee newsletter, maintenance of web-based resources, and editing of organizational policies. Managed online extranet website content for Board of Directors.

Apr 2006 - Apr 2008

Corporate Purchasing Coordinator

Ford Audio-Video Systems, Inc.

CORPORATE PURCHASING COORDINATOR: Orchestrated the purchase of all items from vendors for customer sales orders across all divisions of the company. Negotiated pricing and terms to increase company margins on the sale of audio and video equipment. Surpassed personal and company goals set upon entry of position

CORPORATE TRAINING COORDINATOR: Front line communications with company's vendor and manufacturer representatives. Scheduled and coordinated all vendor training events and demonstrations. Coordinated and maintained continuing education records of all company employees. Facilitated company-wide bi-annual training events. Maintained effective communication with all division management as well as company executives

DIVISION COORDINATOR: Provided sales support for top-selling sales division. Assisted sales division in setting company record in both 2006 and 2007 by selling more than $10 million in the Central Oklahoma & Arkansas territory. Accounted for all divisional sales inventory, shipping, and customer satisfaction. Processed daily division accounting functions to include collection of customer accounts, corporate/division petty cash, and accounts receivable.

Nov 2005 - Apr 2006

Recruiter/Staffing Supervisor

Resource MFG

RECRUITER/STAFFING SUPERVISOR: Recruited skilled people for various positions in specialty industry trades (mechanical, light industrial, and heavy industrial). Became familiar with all of the client’s services and products in order to assess needs in employment. Followed all employment laws in selecting and screening candidates for placement with client companies.

BUSINESS AND CONTRACTS: Worked with a variety of diverse clients to fulfill needs and contractual regulations. Hire, test, evaluate and train employees to be placed with appropriate client company according to contractual obligations. Responsible for local marketing and public presentations on behalf of company branch.

COMMUNICATION: Communicated with client companies as to the effectiveness of assigned staff. Communicated with employees regarding various items such as interviews, time-sheet, evaluations, and permanent or temporary hiring status. Maintained and fostered relationships with current and potential clients as well as local technical schools.

Aug 2003 - Nov 2005

Volunteer Coordinator

The Salvation Army, Oklahoma City Metro Area Command

VOLUNTEER COORDINATOR: Recruited high numbers of volunteers for multiple programs through the year. Coordinated all volunteer events for the Oklahoma City Area Command, Salvation Army Boys & Girls Club, and seven senior centers. Created and implemented several community outreach programs with the cooperation of volunteer organizations, youth groups, private businesses, schools and colleges. Directed all aspects of 13 volunteer programs through the Christmas season. Managed all special events for departments associated the Oklahoma City Area Command. Ensure that all events (community, internal and public relations) were adequately staffed with trained volunteers.

SUMMER CAMP COUNSELOR/CO-DIRECTOR: (The Salvation Army Boys and Girls Club) Coordinated daily activities and weekly events for approximately 20 children from 6-12 years old. Maintained all safety regulations and procedures regarding the well being of all youth involved in the program. Ensured that all paperwork was complete and on file, as well as all payments of club dues were collected, recorded and submitted for deposit.

PUBLIC RELATIONS INTERN: Streamlined daily tasks for Public Relations Director and Volunteer Coordinator. Became experienced in business finesse in regard to public relations and non-profit work. Volunteered for many events in order to fully understand events management and media relations - eventually

BUSINESS: Operated within, and assist in developing, departmental budgets. Coordinated media relations and helped foster relationships with all media outlets in the Oklahoma City metropolitan area. Request and secure sponsorship for programs, donations, and events.

COMMUNICATION: Administer verbal and/or written direction to individuals and large groups of people for the purpose of volunteer training, event coordination, or program operation. Author business communications to include official organization letters, training manuals, press releases, and other forms of correspondence.




Oklahoma City University

Course work maintained focus on corporate communications, public relations and psychology. Relevant course work includes: Contemporary Moral Problems; Sociology; Leadership; Cross-Cultural Management; Abnormal Psychology; Principles of Management and Organizations; Interpersonal Communication; Social Problems; Psychology of Personality; Minority, Ethnicity and Diversity; Power: Sources and Discourse; Theories of Justice; and Governance in America.


Jun 2005 - Present

Public Information Officer

Oklahoma Department of Emergency Management
Nov 2012 - Present

Basic Pistol

National Rifle Association
Dec 2012 - Present

Concealed Weapon or Firearm License

State of Florida