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Recent graduate with almost 2 years’ experience in hotel, food & beverage, and banquets including supervisory roles. Participated in all phases of event management including conference / convention planning, set-up, serving and post-event follow up.Recognized for commitment to exceptional communication and coordination of details between client and all internal departments. Passionate for the fast pace of behind-the-scenes activity while maintaining the calm and focus necessary for creating the ultimate guest experience. 

Work experience

Marketing and PR Coordinator

Adventure Outings

Increased awareness of Adventure Outings among students and people in the local community by creating marketing campaigns and collateral. In charge of planning and organizing Adventure Outings presence at student events.

  • Set schedules, deadlines, and delegated tasks between staff members and outside company contacts.
  • Designed print-ads with Adobe Illustrator, InDesign and PhotoShop. Created and ran a facebook marketing campaign to increase awareness about the program.
Nov 2011Present

Front Desk Associate

Crowne Plaza Cabana

Assumed front desk role. Acting as the primary point of contact for guests, responsible for resolving questions and concerns.

  • Used Opera to enter alerts, comments, and routing to all reservations including group block reservations as well as checking people in and out of the hotel.
  • Acts as the “face for the hotel”, helping resolve guests questions and concerns.
  • Made key packets for group reservations and Priority Club Members, including contracted concessions.
May 2011Present

Kitchen Assistant and Server

The Savory Bite Catering

Gave support in day-of event logistics to assure that the client was able to enjoy their own party with ease. Responsible for assisting both clients and chefs with efficiency and effectiveness.

  • Helped prepare food for cooking and serving by chopping, heating, and plating the dishes.
  • Helped with preparations both before and after the event, including set-up and take-down activities.
  • Continuously checked with both clients and guests, to make sure they had everything they needed.
Jul 2011Nov 2011

Sales and Catering Internship

Crowne Plaza Cabana

Worked with the Sales and Catering department to plan, coordinate, and organize various events. Given supervisory role for a number of events at hotel.

  • Used Vertical Response and Illustrator to create online marketing campaigns and other print advertising.
  • Updated and created leads, bookings, and BEOs with Delphi, as well as follow up and communicate with clients.
  • Strengthened data entry and analysis skills by researching and analyzing information about competitors prices and amenities using Excel spreadsheets.
  • Worked with clients to help plan and detail their corporate events and assisted the Convention Services Director.
  • Acted as on-site contact for multi-month Stanford Football Program. Primary liaison with all Stanford coaches, staff and other hotel departments. Monitored changes to BEO’s, rooming lists, and itinerary. Complimented by managers on ability to communicate and act quickly in this high pressure situation, contributing to a highly successful program.


Aug 2006May 2011

Bachelor of Science

California State University, Chico


Working at the Crowne Plaza Cabana Hotel in Palo Alto, Ca I learned how to use the Delphi and Operah computer systems that are used frequently in the hospitality industry. With Delphi I learned how to edit and create BEO's, create bookings in the system, search booking history and availability, and enter data and update system. I use Operah at the front desk and learned how to check guests in and out of the hotel, create and edit a reservation, search reservation history, enter alerts, comments, and routing information to a reservation, and open up new Priority Club Memberships.
Print Media
Through my previous job experience, at Adventure Outings, I have been in charge of designing all the print media that is displayed on campus as well as around the community. I have used programs such as InDesign to create print media to help highlight upcoming events and trips that our program offered to students and community members.
Social Media
With the rise in Social Media I have began to explore the different venues and capabilities. I have been successful at managing and updating a business and a social facebook account. I have also been in charge of creating and managing a facebook, which includes making a description of the product or event, linking the ad to either an event or company website, picking the target market, and changing the different ad attributed to attract more clicks. I have my own personal twitter and linkedin accounts that I update frequently.
Through my past job experiences I have improved my communication skills. I have had to communicate to both professional, outside, clients as well as, inside staff members. I have been in charge of dealing with schedule conflicts in order to set up meeting times that would work for each group member.  I have also been in charge of writing and sending weekly student and campus announcements for let faculty and students know up different upcoming events.