To obtain a challenging dispatch position that offers me the chance to utilize my knowledge of the aviation industry to increase profit, customer satisfaction, and operational efficiency.
Oct 2012 - Present
As a flight coordinator my primary responsibility is to ensure each flight is conducted safely, efficiently and in accordance with the Code of Federal Regulations. Along with the pilot in command, I am responsible for operational control of each flight. I must ensure the crew, aircraft, passengers, and operating environment are all in accordance with the CFRs, AJI policies and procedures, and Operations Specifications. To do this I must verify the equipment assigned for each flight meets airworthiness standards, all pilots have had proper rest or are not in risk of exceeding duty times, all passengers have passed the No-Fly list, and weather allows for a safe flight. I am also responsible for quoting trips, managing the aircraft schedule, monitoring all incoming emails, assisting other departments, and monitoring 91 flights. Outside of my flight coordinator duties I also assist the Director of Operations and Chief Pilot in creating company forms, the hiring of new pilots, monitoring and updating company documents, the acquisition of new contracts and aircraft, and a variety of other tasks necessary for continued company growth.
Mar 2011 - Oct 2012
Customer Service Representative
West Houston Airport
Customer Service Representative tasks included the computerized invoicing of daily fuel and service sales; simultaneous handling of phones, radios, fuel sales and customer inquiries; fuel auditing and the correction of any errors; constant customer interaction and relationship building; handling of incoming calls and inquiries throughout the day; frequently compared data with source documents to detect error; compiled, sorted and verified the accuracy of data before it is entered; constant radio and UNICOM communications; daily scheduling of aircraft and flight instruction.
Nov 2009 - Mar 2011
Portable Electronics Specialist/Sales Operator
Best Buy Inc
As a Portable Electronics Specialist/Sales Operator I worked to gain the highest understanding of the products Best Buy offered. Using that information I worked to build strong customer relationships by obtaining an understanding of their needs and successfully offering products that would meet those needs. I also managed all Kindle displays to ensure product salability.
- 10-Key and Typing
I can type 80+ wpm.
- Data Entry
All my jobs have required a large amount of data entry.
- Organizational Skills
I am constantly thinking of new ways to keep things organized and efficient.
- Microsoft Office
Frequently use Word, Excel, Outlook, and Power Point.
- Communication Skills
I have a firm understanding that communication is key in any business.
- High Volume Phone Traffic
Skilled in handling a high volume of phone traffic while also working other tasks.
- Meeting Tight Deadlines
Frequently completes tasks in a small time frame and does so efficiently and effectively.
- Working Under Pressure
I am very efficient under pressure and enjoy the challenge.
Jan 2010 - Jan 2015
Bachelor of Science in Aeronautics
Embry-Riddle Aeronautical University
The Aeronautics curriculum is closely mapped to the needs and demands of the aviation/aerospace industry and to general education guidelines. Students are exposed to a multidisciplinary program with courses of study in human factors, security, aviation safety, occupational safety and health, air traffic control, aircraft maintenance, and aeronautical science.