Front Desk Officer
Mar 2014 - Oct 2014
Axis Bank Ltd.
Handle customer queries & requests; sell all types of bank products like Savings Account, Current Accounts, Life Insurance, General Insurance, Mutual Funds, Credit Cards, all kinds of loans etc.
Executive Assistant & GPSC Admin (Global Purchasing & Supply Chain)
Jan 2012 - Mar 2014
General Motors India Pvt. Ltd.
Appointments and calendar maintain; coordination with admin staff on day to day basis; ensure proper guest welcome; make power-point presentations; travel arrangements; itineraries and hotel bookings; email communication with team and suppliers; arrange tele-conferences and board meetings in consultation with VP; schedule in-house meetings with suppliers and coordinate with various departments; prepare expense reports, invitation letters, filing & documentation; handling communication related to VP office; ensure VP’s chamber ambience etc.
Coordination within the department & inter-department; organize global calls, escalation of information like organizational announcements, decommissioned vehicles, holidays etc; maintain stationery records for audit purpose, conference hall booking for internal and external meetings.
Customer Care Executive & Tele-audit
Apr 2010 - Jan 2012
Checkmate Services Pvt. Ltd.
As an Executive: Collect feedback from clients pertaining to the services provided by security guards, cash vans, housekeeping etc. Based on feedback, work upon them. Maintain client database, regular data updation, prepare monthly reports etc.
As a Tele-audit: (Sr. Executive- Team Leader)
Handle negative feedbacks that came from clients and process over them. Forward appropriate directions, timely follow-ups and receive Post-Action Report from Branch Office. The objective was to focus on “Customer Delight”. After necessary action is taken, ensure issue been resolved from the concerned client.