Download PDF

Summary

Leader /Senior Project Manager with 12+ years cross-functional team management expertise  and LEAN and Six Sigma Greenbelt certification

About Me

I’m a Group Manager for the Service Readiness Team (located within the Customer Support Organization) at Navistar Inc., a leading US manufacturer of Trucks and Buses located at Navistar’s World Headquarters in Lisle, Illinois. In my role, I lead a team of project managers who are responsible for defining and executing on the service plan for new product launches. Our team works cross-functionally as part of the Product PMO and acts as the voice of the customer to ensure the International channel is ready to support new products.

Having been at Navistar 12 years, I have progressed through many different roles from Sales Administrator, Training developer to Process Improvement manager, where I worked closely with IT in conducting business analysis. Additionally, I have worked on numerous operational projects, new business/growth oriented initiatives like Joint-ventures and acquisitions. I have led due diligence efforts for the service organization and have led major contract negotiations with global partners as well as leading US companies on behalf of Navistar.

What energizes me is taking care of our customers. I am passionate about reducing complexity, improving efficiency and driving a superior customer experience. If we are doing something that does not bring value to our customers, then we should not be doing it. I have little patience for talk without substance: I want to develop a plan, define timelines and get IT DONE. While I am perfectly comfortable if things are undefined or ambiguous for a period of time – I won’t be idle. You will find me find me rolling up my sleeves, sniffing out the gaps, and solving the problem.

Work History

Sep 2013Present

Group Manager, Service Readiness (Technical Program Management)

Navistar Inc, Lisle, IL  

Group Manager, Service Readiness, Lisle, IL Leads a team of product program mangers responsible for developing product service plans, budgets and resource requirements for all new products launches. My position interacts with product platforms and cross-functional teams across the business (engineering, finance, sales, parts and marketing) representing the voice of the customer and the International Dealer Channel.

Key Accomplishments In fiscal year 2015: (1) Oversaw the completion of 10 product programs and derived cost savings of over $800K in service program spend, (2) Led the negotiation of major supplier agreements with three large US companies, and(3) Worked on 2 major LEAN projects that will drive $200K  savings YOY in operational efficiencies.

Apr 2013Sep 2013

Group Manager, Diagnostic Software Team

Navistar Inc., Lisle, IL  

During our departments' leadership management transition I was asked to take a short-term assignment to integrate three different teams (software distribution, hardware support and software validation). As the team leader, I managed dealer rollouts of new and existing software, software sales and distribution and supplier relationships.

Key Accomplishments: (1) Building an integrated software team from 3 separate groups.(2) Successfully led the "Launcher” software release channel wide and(3) developed a transition plan to convert 5000 dealer computers from Windows XP to Windows 7 before the termination of XP support by Microsoft.

Oct 2008Oct 2010

Sr. Project Manager-Service Support

Navistar Inc., Warrenville, IL

This role leveraged my process improvement background to establish“ roads” and structure with new ventures(joint ventures, acquisitions, and new market expansion.) As the Sr. project manager, I was responsible to lead complex projects, manage budgets, define scope and requirements to develop the support plan needed at product launch. All of the projects I worked on were uniquely complex from establishing service plans for a joint venture in Brazil for a new bus program to delivering service requirements for an engine only sale to a customer in Korea. A critical function of this PM role required leading global project teams and building relationships across many different cultural borders. This role also required coordinating with suppliers, customers and channel partners worldwide to ensure the adaption of new processes and systems globally.

Oct 2008Oct 2010

Process Improvement Manager

Navistar Inc., Warrenville, IL

This role worked within the Dealer Education functional team to document current processes and determine how to reduce rework, improve quality, and improve efficiency, in order to improve the ability to deliver desired services or outputs for the dealer channel.

Mar 2005Oct 2008

Training Coordinator, Dealer Education 

Navistar Inc, Warrenville, IL

Supported the Customer Service Organization's dealer training help line and student administration function.

Jul 2004Mar 2005

Sales Administrator

Navistar Inc, Warrenville, IL

This function supported the inside sales team with administrative work (reporting, call center and assistance with managing sales program administration) 

Sep 1996Aug 1997

Sales Coordinator

Ballerina Jewelers, St. Thomas, U.S. Virgin Islands 

Responsible for organizing mail order sales and supporting the sales with with pricing and inventory functions.

Nov 1997Sep 1998

Marketing Coordinator 

Korectype, Toronto, Ontario 

This role involved creating sales sheets, marketing brochures and customer facing materials.

19961997

Intern

Virgin Islands Institute of Performing Arts, St. Thomas, U.S. Virgin Islands

As the assistant to the Executive Director. Lorraine Handelman, my role involved working with the executive director to write grant applications, assist with fund-raising and generally hep the organization rebuild after hurricane Marilyn. My biggest contribution was working on a major government certification project to get funds allocated for operational expenses to continue to run the school after it was damaged in the hurricane. I made cold calls to state-side companies and other non-profits to seek donations and support the organization during very difficult months after the hurricane. 

Education

Jan 2015Aug 2015

Lean Certification 

Navistar University, Lisle, IL

Completed course work and certified Lean project

2015

Master of Business Administration 

Northern Illinois University, Hoffman Estates, IL

General Business

2014

Master of Arts

York University, Toronto, Ontario, Canada

Communications

2008

Certificate

University of Illinois at Urbana-Champaign

Six Sigma Green Belt

1997

Graduate Diploma

Concordia University, Montreal, Quebec, Canada

Institutional Administration in the Arts

1993

Bachelor of Arts

Concordia University, Montreal, Quebec, Canada

Communications Studies 

Skills

COMMUNICATIONS MANAGEMENT

 PowerPoint, Keynote, iMovie, WebEx, Skype, Intercall, Google hangout

MARKETING/SOCIAL MEDIA

LinkedIn, Twitter, Facebook, Instagram, Tumblr , Google Analytics, webtrends  

 IT BUSINESS ANALYSIS

Completion of Business Analysis level 1, business process notation (BPMN)

 E-LEARNING DEVELOPMENT

ASTD E-Learning Training, Articulate, and Video Editing

DATA ANALYSIS /RESEARCH

Mini Tab, Excel, MS Project, Word, Publisher

CONTRACT NEGOTIATIONS

CAT, GM, Mahindra, Perkins UK, Daewoo, PSI, Cummins, Eaton, Wabco, 

GLOBAL EXPERIENCE 

Cross functional experience with teams in Mexico, Peru, Chile, Columbia, Australia, India, Korea, Canada (capability in French), US Virgin Islands, Brazil, Russia, South Africa and Europe.