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Matthew Eric Dove is from Kendallville, IN. Currently, Matthew resides in Charleston, SC and is employed by Merchant Services Direct. Matthew graduated from Indiana University with a Bachelors of Science degree. Matthew obtained his degree from the School of Public and Environmental Affairs where he focused in Business Management. Matthew has the education and previous working experiences to accept and successfully complete any challenge that is put in front of him.  

Work experience

Nov 2011Present

Regional Sales Manager

Merchant Services Direct

- Sell merchant services directly to small and medium size business owners

- Prospect and develop personal book of business through outbound calling and business-to-business sales

- Make between 200-300 cold calls daily

- Analyze merchant statements and fees in a rate-changing environment

- Assess appropriate equipment and rates for individual businesses

- Process applications and update accounts using applicable computer software

- Establish and build business/customer relationships through excellent customer service

- Manage, update, and work with at least 15 accounts daily valued at over $200,000 in credit card sales

May 2011Nov 2011

Manager On Duty

Mattress Firm

- Arranged and prepared stores appropriate for customer comfort

- Developed selling and customer service techniques through close mentoring with District Manager

- Continually used cross-selling and up-selling to maximize sales opportunities

- Worked directly with store managers to effectively operate a store

- Sold mattresses tailored to guests' sleeping preferences

- Regularly sold mattresses valued over $3,000

- Sold $23,275 worth of mattresses on Labor Day to rank as the top sales rep in entire Atlantic Coast Region

May 2010May 2011

Management Internship

Eagle Pointe Golf Resort

- Directed and mentored a team of 7-10 people during the coordination of weddings and resort events

- Managed and trained 5-7 employees in a given shift

- Worked with Food and Beverage Manager to efficiently operate and lower food and beverage costs

- Aided the Sales Coordinator in selling resort amenities for weddings, meetings, and events

- Assisted with ordering and budgeting within the resort 

May 2008Jan 2010

Labor Management Assistant

Hometown Carpet and Furniture Cleaning

- Analyzed work area and determined correct set up and cleaning action

- Assessed water damage to residential and commercial clients

- Formulated and addressed budgeting and pricing for clients


Aug 2007May 2011

Bachelor of Science

Indiana University

Obtained a degree from the School of Public and Environmental Affairs (SPEA)


Conran Ayers

Dan Brown

Jacob King

Bret Ashley



Customer Service
- In every position, from high school to current, customers have been the main priority, leading to extensive experience with customer relations.  Much pride is obtained from the ability to provide exact customer needs.
-  During a Management Internship with Eagle Pointe Golf Resort, not only was hands on management experience a great opportunity, but also the ability to efficiently help control costs   -  Also with Eagle Pointe, managing and directing a team of 7-10 people for the coordination of numerous weddings and resort events   -  While at Mattress Firm, as a Manager on Duty, fulfilling the duties of a manager that had a day off from work. Would fill in and assume the duties of scheduling deliveries, filling stock, taking inventory, and processing orders     -  Currently, with Merchant Services Direct, managing and updating small and medium size business accounts on a daily basis
Affiliation with Sales through previous job experiences:   -  At Hometown Carpet and Furniture Cleaning successfully used up-selling of additional services to the business or customer   - While employed with Eagle Pointe Golf Resort, worked closely with the Sales Coordinator to sell the Resort for weddings, corporate events/meetings, and business/personal golf outings   -  Mattress Firm included selling mattresses to a varied demographic area while implementing techniques to up-sell and cross-sell products   -  Merchant Services Direct targets small and medium sized businesses to complete sales to effectively lower merchant payments