Sheena Gayle

Sheena Gayle

Skills

Skills

KEY SKILLS

  Social media expert Customer service specialist Experienced features writer. Experienced public relations coordinator Excellent photography skills Deadline oriented Excellent written and oral communication Focused and committed Excellent graphic designer Good listener

Social Media and Writing Specialist

I can to push a brand and ensure it is represented positively which is important in today's internet marketing landscape. My skills include:     Ensure that your business and its messages are promoted on social media websites Create and maintain blog with interesting posts about your brand and share it across social media sites.(A company must have its own outlet to which persons can get information about the company and its involvements and a blog is an excellent medium) Set up  Facebook account and manage social media interactions. Keep abreast with comments, messages and respond quickly to any complaints Set up and maintain Twitter account and manage social media interactions. Keep abreast with comments, messages and respond quickly to any complaints Monitor comments posted on your company YouTube page and provide a response to concerns or complaints Get new likes on Facebook and followers on Twitter Design a quality cover page for your Facebook and Twitter account Set up account on Pinerest  

Interest

  • Food
  • Photography
  • Music
  • Internet marketing
  • Social media planning
  • Writing

Custom

With a background in print and electronic media I have:

  • Supervised reporters within an editorial department
  • Assisted with administrative duties
  • Managed editorial content and make decisions as it relates to placement
  • Assist with the design of advertisements
  • Conceptualized and coordinated social media pages

TECHNICAL QUALIFICATIONS

OS: Windows 7 and Windows 8

Software: Microsoft Office- Word, Excel, Access and PowerPoint, Adobe Photoshop CS5, among others (I have the capacity to quickly learn other softwares)

Internet Proficiency: Excellent

Work History

Work History

Oct 2012 - Present

Public Relations officer

Edge Michael Foundation

- Plan and direct development and communication of informational programs to maintain favorable public and stockholder perceptions of an organization's accomplishments and agenda.

- Manage social media campaigns, preparing and distributing press releases, conceptualized and write blog post about the foundation.

- Arrange public appearances, exhibits for client to increase service awareness and to promote goodwill.

Feb 2004 - Nov 2006

Customer Service Specialist

E-Services Group-International

Duties

  • Resolve problems by clarifying the customer's complaint; 
  • Determine the cause of the problem, selecting and explaining the best solution to solve the problem
  • Expedite correction and following up to ensure resolution
  • Work closely with peers to resolve the customer’s questions or concerns in a timely manner

Education

Education
Sep 2005 - Jan 2008

Media and Communications

UWI Mona

Certifications

Certifications
Mar 2010 - Present

Media Makers Unite

Media Makers Unite Conference
May 2003 - Present

Customer Service

Olympic Sports Company
Sep 2004 - Present

Customer Communication Skills

E-Services Group International