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Work experience

Jan 2006Present

Cheif Operations Officer

UpNorth Services, Inc.

Chief Operations Manager, 9/07 to present

Previous Positions: Customer Service Representative, 10/03 to 9/07

Promoted to manager position to recruit, train and supervise customer service reps and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout. Selected Contributions:

  • Won “Service Excellence Award” for instrumental role in driving record-high sales increases, propelling store to improve ranking from #32 in territory to #5 by 2008.
  • Exemplified the second-to-none customer service delivery for which UpNorth Services, Inc. is nationally renowned in all interactions with customers.
Jul 2000Aug 2003

Case Administrator

U.S. District Court Southern District of New York

Case Administrator 1/01 to 8/03

Previous Positions: Docket Clerk, 7/00 to 1/01

  • Clerical and secretarial duties like typing, filing, attending to court appointments, answering calls.
    • Administer oaths to witnesses, jurors and grand jurors during trials and hearings
  • authenticate copies of court records, prepare docket of cases to be called, contact witnesses, lawyers, and litigants for the court and instruct them when to appear in court
  • record and transcribe minutes of court proceedings, handles financial record keeping, and acts as custodian of the court’s seal and court records
  • collect fees and other payments or deposits made with the court, prepare reports and court forms, and processes petitions and warrants
May 1999Jun 2000

Internet-based Assistant Broker

BUYandHOLD Securities Corporation

Internet-based Assistant Broker, 1/00 to 6/00

Previous Positions: Customer Service Representative, 5/99 to 11/99

  • Record and document security transactions, such as purchases, sales, conversions, redemption, and payments, using computers, accounting ledgers, and certificate records.
  • Prepare reports summarizing daily transactions and earnings for individual customer accounts.
  • Compute total holdings, dividends, interest, transfer taxes, brokerage fees, and commission and allocate appropriate payments to customers.
  • Prepare forms, such as receipts, withdrawal orders, transmittal papers, and transfer confirmations, based on transaction requests from stockholders.
  • Correspond with customers and confer with coworkers to answer inquiries, discuss market trends, and resolve account problems.
  • Schedule and coordinate transfer and delivery of security certificates between companies, departments, and customers.
  • Verify ownership and transaction information and dividend distribution instructions to ensure conformity with governmental regulations, using stock records and reports.


Sep 1994Feb 1995

Rensselaer Polytechnic Institute