Cheif Operations Officer
UpNorth Services, Inc.
Chief Operations Manager, 9/07 to present
Previous Positions: Customer Service Representative, 10/03 to 9/07
Promoted to manager position to recruit, train and supervise customer service reps and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout. Selected Contributions:
- Won “Service Excellence Award” for instrumental role in driving record-high sales increases, propelling store to improve ranking from #32 in territory to #5 by 2008.
- Exemplified the second-to-none customer service delivery for which UpNorth Services, Inc. is nationally renowned in all interactions with customers.