Michelle Swain

Michelle Swain


Personal Motto: Determination, Dedication and Motivation – I CAN do it.

Results and Goal driven certified Catering Sales Coordinator, Event Manager and Forwarding Agent with over $600,000.00 in booked revenue in my first year, with 10 years of customer service experience, administrative and office related tasks in varying business fields in German and English.

Proven demonstrations of my ability to:

vManage individual Projects

vAcquire technical knowledge and skills rapidly

vLead Associates

vNegotiate, address, solve and resolve problems

In a challenging, fast paced environment.

Work History

Work History
Apr 2007 - Present

Catering Sales Coordinator

Marriott Renaissance Austin Hotel

As Catering Sales Coordinator and Event Manager I was able to attain 81.09 % of my current year to date Goal, effectively booking and up-selling clients, successfully increasing our average check per person by 30%.

Sep 2005 - Jan 2007

Project Manager

Procter & Gamble Europe, Wella AG

Managing and leading 40 associates in the day by day office activities, organizing the office for a smooth location transfer while enhancing the office productivity by 20%.

Original Letters of Reference available on request.

Feb 2004 - Jun 2004


SBS GmbH, US Army

Assigning Maintenance projects and keeping track of the US Army facility maintenance by designing automated track sheets in Microsoft Excel, eliminating the necessity of the position and relieving the Budget constraints by $30,000.00 a year.

Original Letters of Reference available on request.

Sep 2000 - Jul 2003

Sales Administrator / Apprentice

ITG GmbH Transport & Logistik

Organizing the shipments of merchandise and cargo entrusted to the company in the most effective and timely manner, utilizing all possible resources in the highestcost and time saving manner with a 98% score of timely delivery and 7% reduction in shipping cost.

Original Letters of Reference available on request.


Sep 2000 - Feb 2003

Equivalent of 3 years of College, Associates Degree

Fachberufsschule Freising
Sep 1995 - May 2000

High School

Maedchen Realschule Heilig Blut

3 - Year Majors in:




vArt History, Art Execution, Technical Drawing

2 - Year Minors in:

vBusiness Finance

vBusiness Marketing

vBusiness Accounting



Personal and Self-Management:

Thrive on challenging tasks in office environment. Highly organized and dedicated with positive attitude. Excellent written and oral interpersonal communication skills. Perform multiple assignments under pressure and consistently meet deadlines.

Management and Supervisory:

Performed all aspects of operating a small department. Responsible for training numerous new employees in several situations. Scheduled and coordinated appointments for service technicians. Cooperated in the planning, development, and transfer of a department. Able to develop rapport in work environment that builds teamwork.

Sales & Customer Assurance

Excellent communication skills in greeting customers, listening and assessing requested desires, and assisting to satisfy needs. Able to confront dissatisfied customers, settle them, and provide resolution. Effectively increased customer sales in various positions as well as increasing Event Satisfaction. Prepared sales reports, wrote banquet event orders and generated Excel Spreadsheets.



Beverage Certification

Marriott International

Wedding Planner Certification

Marriott International

Green Meetings

Marriott International

Event Planning Standards

Marriott International

Event Operations

Marriott International