Mauricio Dall Acqua


BUDGET AND EXPENSES MANAGEMENT IT PROJECTS MANAGEMENT AND IMPLEMENTATION IT OPERATIONS SERVICES (HELPDESK, SYSTEMS, AND APPLICATIONS) SERVICE DELIVERY MANAGEMENT BUSINESS RELATIONSHIP MANAGEMENT NEGOTIATION WITH OUTSOURCING AND TELECOMMUNICATIONS COMPANIES IT TEAM MANAGEMENT (TECHNICAL & NON-TECHNICAL MANPOWER) GRADUATED IN SYSTEM ANALYSES, POSTGRADUATED IN ECONOMY AND EXECUTIVE MBA PROFESSIONAL EXPERIENCE AVAYA BRASIL Ltda. IT MANAGER Brazil and Southern Cone August de 1999 - Actual Managed a total of 7 employees Managed an annual budget regarding telecommunications, hardware maintenance, infrastructure and outsourcing contracts expenses. Direct report to the IT International Director, been responsible for managing and planning of all IT Services (Helpdesk, Systems, Applications) to all Business Units aligned with the Corporate Polices. Responsible for managing and planning all IT operations services (helpdesk, systems, and applications) across a significant group of countries (e.g. sub-region) or business area. Business Relationship Management - Responsible for partnering with the regional business leaders to obtain/develop the business requirements and future business development plans and to translate them into IT solutions/services. Keeps the business community up-to-date on IT projects/deployment. May proactively introduces new business processes and tool to optimize their work. Leader of the spin-off project from Lucent Technologies IT infrastructure to a new IT infrastructure as a new company, been responsible for the development of Avaya IT Team organization, vendors contracts changes, Helpdesk, Outsourcing, hardware maintenance, Local and International circuits changes. VoIP Implementation using International data circuits channels reducing costs of 54% (US$ 238K / Year) in the international calls costs. Wireless Network implementation in the S o Paulo office and Rio de Janeiro branch obtaining savings in the cabling and providing users mobility. VPN implementation using Avaya Technology in the Remote Offices (Curitiba and Bras lia) and regional coordination of remote access to VPN. Regional coordination of transferring IT infrastructure from the Corporate University outsourced by Accenture. [Hired as Network Coordinator by Lucent Technologies in 1999, in the spin-off was promoted to IT Manager] NORTEL NETWORKS - Systems and Process Coordinator 1997 - 1999 - Business Planning Specialist Assist Marketing & Marketing Operations personnel in use and development of processes and computer systems. Provide leadership and guidance in the areas of process and systems reengineering. Represent CALA in the Supply Chain Management implementation. Lead process improvement within Brazil Marketing & Marketing Operations. Represent Brazil in Information System related issues. Manage office automation equipment additions, upgrades and replacements. Analyze existing process from process improvement: - Establish R&D Investment Control Process Initiative - Lead Business Planning Improvement process initiative - Lead Initiative of compliance with Internal Control & Auditing Standards Update and Management of order and sales forecasts on a weekly basis, interfacing with sales, contract management and proposals. Update manufacturing forecast on a monthly basis, interfacing with sales, engineering and proposals. Attend Order Board Meetings and revenue Assurance to ensure revenue targets are met. Prepare and communicate Order and Sales results by customers on a monthly basis. Provide CALA and Senior Management with management reports. CIA. CERVEJARIA BRAHMA Office Automation Coordinator 1994 - 1997 CATERPILLAR BRASIL S.A - Support Analyst Sr. 1986 1994 - Support Analyst Jr - Information Center Analyst EDUCATION Graduated in System Analyses at FASP, 1986. Postgraduate in Economy at FAAP, 1989. Executive MBA at IBMEC, 2003 Many IT and business courses and seminars participations. OTHERS COURSES MBA Extension Advance Topics in Management and Finance Universidad Carlos III - Madrid Sales & Commissions Baan Education Centers EUA Purchasing Baan Education Centers EUA Price Discounts/Contracts/Add t Costs Baan Education Centers EUA Introduction to Logistics Baan Education Center EUA SAP Boot Camp FI, CO, MM, SD e IN Implementing of Microsoft Exchange Server Microsoft Education Services Management of Advanced Services for Microsoft Windows NT/2000 Microsoft Education Services Unix IBM Education Center EUA Quality Management in Services Christiano Ottoni Foundation TCP/IP Conceitos B sico e Avan ados Microsoft Education Services ADDITIONAL INFORMATION Brazilian citizenship, born in S o Paulo, Brazil, 43 years old, married with two children. Fluent in English and intermediate knowledge in Spanish. Address: Rua Arap , 28 Apto. 134 Phone: 55 11 5563-1888 / 55 11 7669-1907

Work experience

Work experience

IT Manager

Avaya Brasil