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Work experience

Mar 2010Present

Technical Support/Systems Administrator

Outsource IT Computing

*Supported infrastructure including servers, workstations and networks remotely

*Supported various client environments including government, medical, corporate, residential

*Supported hosted websites, email and ISP accounts

*Properly prioritized service requests and set reasonable expectations for clients

*Assisted and provided mentoring to Level 1 staff, when needed

*Imaged PC’s for deployment

*Assisted in cable wiring projects when required

Aug 2006Mar 2010

Technical Support

XBASE Technologies

*Supported various clients in a support role both over the phone and in person at various sites

*Performed administration tasks using Microsoft Active Directory and Microsoft Exchange.

*Implemented group policy policies, set-up, migrating from one server to another.

*Provided on-site user support

*Performed daily maintenance of client servers

*Monitored/implemented Back-ups using various editions of Symantec Back-up Exec software

*Installed Cisco VPN clients on applicable pc’s

*Performed system audits

*Implementation and administration of Citrix Presentation Server 4.5

*Blackberry activations using Blackberry Enterprise Server.

*Participated in Monthly Server Maintenance, installing updates and then rebooting servers.

*Sysprep and imaging of workstations using Ghost/Acronis software.

Jan 2006Aug 2006

System Administrator

Accenta Display Corp.

*Provided daily desktop support to all users in a small LAN environment, resolving softwar/hardware

*Troubleshooting connectivity issues, MS Office suite applications on a daily basis

*Responsible for the administration and maintenance of 2 networks

*Astaro Linux Firewall administration/configuration

*Responsible for backing up servers and local documents on user pc’s

*Creation, editing and deletion of e-mail accounts (via web tool provided from ISP pop server account)

*Responsible for updates to the company website, including editing, keeping track of web traffic

*Publishing of company html newsletter, on a monthly basis

*Administration ofMaximizer CRM software & Business Vision accounting software

*Remote administration of network from home via remote desktop when needed

*Responsible for all IT procurement and future planning.

*Support of Macintosh pc’s

Jul 2004Jan 2006

Web Registration Team Manager


*Supported users from the GE Energy, and international power companies

*Grant access to certainweb applications for both Internal users & external users

*Control the level of access granted to those applications, through admin functions

*Followedexisting procedures, as well as developed new procedures

*Knowledge of Dun & Bradstreet Duns numbers

*Mapped accounts and set permissions for user accounts

*E-Business support

Dec 2003Jul 2004

Help Desk Technician

GE Information Technology Solutions

*Supported customers from the GE Energy Division (60,000 users)

*Offered excellent customer service to GE’s internal customers

*Aided users with internet connectivity issues

*User administration (Lotus Notes and NT accounts)

*Password resets for both Mainframe and Sametime accounts

*Extensive Microsoft Office application support

*Extensive supportof Virtual Private Networks (VPN)

*Monitoring global network/server performance within GE Energy

*Escalation when appropriate

*Remote Controlling user’s workstations


Sep 2002Sep 2003

TriOS College


Microsoft Office Suite
Citrix Administration
System Administration



Storage Area Networks

Redhat Linux

Windows 2008


Citrix Certified Administrator 4.5




Network +


Microsoft Certified Professional


Microsoft Certified Systems Administrator


Microsoft Certified Systems Engineer


Microsoft Technology Solution Specialist