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Work experience

Mar 2010Present

Technical Support/Systems Administrator

Outsource IT Computing

*Supported infrastructure including servers, workstations and networks remotely

*Supported various client environments including government, medical, corporate, residential

*Supported hosted websites, email and ISP accounts

*Properly prioritized service requests and set reasonable expectations for clients

*Assisted and provided mentoring to Level 1 staff, when needed

*Imaged PC’s for deployment

*Assisted in cable wiring projects when required

Aug 2006Mar 2010

Technical Support

XBASE Technologies

*Supported various clients in a support role both over the phone and in person at various sites

*Performed administration tasks using Microsoft Active Directory and Microsoft Exchange.

*Implemented group policy policies, set-up, migrating from one server to another.

*Provided on-site user support

*Performed daily maintenance of client servers

*Monitored/implemented Back-ups using various editions of Symantec Back-up Exec software

*Installed Cisco VPN clients on applicable pc’s

*Performed system audits

*Implementation and administration of Citrix Presentation Server 4.5

*Blackberry activations using Blackberry Enterprise Server.

*Participated in Monthly Server Maintenance, installing updates and then rebooting servers.

*Sysprep and imaging of workstations using Ghost/Acronis software.

Jan 2006Aug 2006

System Administrator

Accenta Display Corp.

*Provided daily desktop support to all users in a small LAN environment, resolving softwar/hardware

*Troubleshooting connectivity issues, MS Office suite applications on a daily basis

*Responsible for the administration and maintenance of 2 networks

*Astaro Linux Firewall administration/configuration

*Responsible for backing up servers and local documents on user pc’s

*Creation, editing and deletion of e-mail accounts (via web tool provided from ISP pop server account)

*Responsible for updates to the company website, including editing, keeping track of web traffic

*Publishing of company html newsletter, on a monthly basis

*Administration ofMaximizer CRM software & Business Vision accounting software

*Remote administration of network from home via remote desktop when needed

*Responsible for all IT procurement and future planning.

*Support of Macintosh pc’s

Jul 2004Jan 2006

Web Registration Team Manager

CCIS/GE ENERGY

*Supported users from the GE Energy, and international power companies

*Grant access to certainweb applications for both Internal users & external users

*Control the level of access granted to those applications, through admin functions

*Followedexisting procedures, as well as developed new procedures

*Knowledge of Dun & Bradstreet Duns numbers

*Mapped accounts and set permissions for user accounts

*E-Business support

Dec 2003Jul 2004

Help Desk Technician

GE Information Technology Solutions

*Supported customers from the GE Energy Division (60,000 users)

*Offered excellent customer service to GE’s internal customers

*Aided users with internet connectivity issues

*User administration (Lotus Notes and NT accounts)

*Password resets for both Mainframe and Sametime accounts

*Extensive Microsoft Office application support

*Extensive supportof Virtual Private Networks (VPN)

*Monitoring global network/server performance within GE Energy

*Escalation when appropriate

*Remote Controlling user’s workstations

Education

Sep 2002Sep 2003

TriOS College

Skills

VMware
Microsoft Office Suite
Citrix Administration
System Administration

Interest

Virtualization

Storage Area Networks

Redhat Linux

Windows 2008

Certifications

Citrix Certified Administrator 4.5

Citrix

A+

Comptia

Network +

Comptia

Microsoft Certified Professional

Microsoft

Microsoft Certified Systems Administrator

Microsoft

Microsoft Certified Systems Engineer

Microsoft

Microsoft Technology Solution Specialist

Microsoft