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Seeking an opportunity for advancement and growth in a managerial position

Work experience

Jan 2011Present

Installation Technician

MasTec Advanced Technologies

·Prepares for satellite dish system installations by reviewing installation orders, gathering equipment, supplies, and tools 

·Maintains and improves service by listening to customer's description of problems; diagnosing, troubleshooting, and repairing problems; diagnosing, troubleshooting, and repairing problems; replacing and upgrading components; referring to schematics, manuals, and manufacturers' instructions

·Plans installations by evaluating location and access points to that location, laying out the required equipment and establishing a writing plan 

·Establishes cable satellite dish system by installing equipment, running and pulling TV cable, programming and calibrating equipment, and adhering to codes, regulations, and standards 

·Verifies system functioning by testing equipment and connections, identifying and correcting problems. Maintains records by documenting installation, service, and repairs 

·Maintains customer rapport by resolving concerns and answering questions, including providing customer education regarding proper system usage and care

·Maintains safe work environment by following safe practices 

·Keep supplies ready by performing stock inventory, placing orders, verifying receipt 

·Ensures that the highest quality of service is provided to promote superior customer satisfaction 

·Self-monitors performance through scorecard reports 

Dec 2008Aug 2010

Field Service Manager

DISH Network
  • Oversee operations of residential satellite installations
  • Ensure field service specialists follow Dish Network Safety Guidelines and Procedures
  • Fleet administrator for vehicle maintenance of twenty vans
  • Payroll coordinator
  • Daily communication with installation, regional, and general managers
  • Conduct employee evaluations
  • Ensure annual merit increases for assigned employees
Oct 2005Dec 2008

Field Service Specialist 3

DISH Network
  • Responsible for training other technicians
  • Manage productivity of other Field Service Specialists
  • Facilitate team meetings
  • Communicate needs and concerns to management
  • Perform commercial installations
  • Ensure customer request are timely and efficient
Jun 2003Aug 2004

Math Facilitator

Turning Point Christian Academy
  • Asssisted and supervised students in daily task and communicated student needs with parents
  • Planned for daily instruction utilizing curriculum
  • Supervised extracurricular activities and assisted with discipline
  • Responsible for ensuring the maintenance of the facility


Jul 1995May 1998

pursuing Bachelor of Science

Baylor University
Aug 1993Jun 1995

pursuing Bachelor of Science

Brigham Young University


Satellite Technician
Strong technical, customer service, verbal and writing skills Ability to read and comprehend technical schematics, manuals and memos Ability to frequently lift and/or move up to 75 pounds (and occasionally lift up to 125 pounds) Comfortable working in small spaces and/or various heights Ability to safely operate a motor vehicle Ability to climb ladders in a safe manner