Customer Relations Representive
Soaring Eagle Casino and Resort
Explains the players club concept to casino guests and encourages membership. Enrolls guests into the Soaring Eagle Casino Slots Players Club Verifies the number of points in individual club accounts. Issue paper comps for all internal SECR entertainment outlets (restaurants, concerts, & resort). Processes special reports for gaining commission, tribal law enforcement officials and upper management. Assists the Slot department in evaluating guest eligibility for complimentaries. Assists in the settlement of customer disputes. Promotes positive relations with casino guests. Assists in the implementation of special casino promotions Processes coupons issued by various departments. Assists with the implementation of the player-tracking program for all promotional events and “day” buses. Provides general casino information to the public.