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Merrill Clay Smith II

Retail & Customer Service Professional

Summary

Highly experienced customer service background and retail experience.

  • Direct wide range of retail experience, food handling and experienced safety policy practices.
  • Exceptional interpersonal and leadership skills, with the ability to build positive and productive co-workers.
  • Very quick learner and would like to expand my knowledge into different fields of work.
  • Outstanding communication skills to build rapport with customers and management.
  • Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint), C++ programing, Python, HTML, XML, Java, and Internet research and applications.
  • Have knowledge in electrical components and diagrams.

Work History

May 2006April 2010

Shift-Supervisor 

Starbucks Coffee Company

Provided leadership and support for my daily crew which usually consisted of 5-6 crew members. Made priority, all business needs and products were prepared and ready for high volume hours. Made sure all crew members got breaks in a timely orderly fashion.

Key Achievements:

  • Honored with "employee of the month" 8 different occasions throughout my career with the company for outstanding productivity and legendary customer service interaction.
  • Formally commended by senior management to eventually work my way up to eventually manage my own store.
May 2010July 2012

Lead Cashier

Sam's Club 

Performed in a timely fashion, checking all club members out. Made sure all items were throughly and properly scanned along with transferring all items to a separate cart or flatbed to insure the above. Managed frequent cash deposits into money room safe. Consistent on providing fellow crew members had the proper amount of bills and change for high volume hours.

Key Achievements:

  • Successfully interacted with all club members to insure they enjoyed their shopping experience along with providing information to standard club members the benefits of the Sam's Club Plus Membership.
  • Consistently commended by senior management for maintaining an outstanding record of accuracy, efficiency, and professionalism.
  • Honored with "employee of the year" in my second year with the company for outstanding productivity, club member interactions, and excellent communication with fellow co-workers and senior management.
September 2012November 2016

Deli Manager

Safeway Grocery 

Responsible for daily record keeping of dates and times on all products within the deli, also maintained accurate temperature logs on all hot products. Responsible for running a daily crew of 11 members front side and backside of the deli. Consistently communicated with senior management of deli needs and orders that needed to be fulfilled. Maintained a professional and friendly rapport with all customers to insure their experiences within the store were constantly met to insure they will continue shopping at our store.

Key Achievements:

  • Honored with “Employee of the Month” award in recognition of strong performance, dedication to consistent deli productivity and up selling new products when aquired.
  • Commended by fellow clerks and senior management for consistently resolving difficulties quickly and tactfully.

Education

20042007

Cal High of San Ramon

California High School

General high school education and high school diploma . 

20102011

Bachelor's in electrical sciences 

Auburn University 

Unfortunately did not finish due to family hardships and financial resources.