I am an accomplished Information Technology Executive who has enjoyed a progressive career with companies suchas American Express, Group Health Inc. and Emerging Health IT. I have significant experience in technical team leadership, managing client and vendor relationships and problem resolution. I've excelled at building cohesive and efficient teams across varied IT functions including, network operations, support services and project implementation services with emphasis on quality/process improvement aimed at meeting corporate goals and satisfying customer driven requirements. I bridge the gaps between technology and business requirements generating cost savings and avoidance while providing significant improvement in systems and network performance. Increasing responsibilities in these areas led to the development of communication, organization and negotiating skills as well as interpersonal relationships with client groups and senior executives.
Organizational and Process Improvement
Enhanced and improved organizational effectiveness through reorganization of functional reporting relationships and recruiting higher level skills as openings occurred.Established new processes that reduced Help Desk callback times by 50%, Service Request turnaround reduced by 20 days and established standard maintenance and back up intervals for all systems (voice and data).
Successfully refocused the efforts of the Project Implementation Team responsible for the facilities build out and network infrastructure implementation relative to the deployment of a $16M Radiological Image Archiving System.All of the initial deadlines were met and the ‘go live’ was highly successful.
Performed analysis of the corporate voice and data networks and identified issues with regard to its readiness to support company wide objectives.Presented findings to senior management, secured funding for necessary upgrades, new technologies were infused and reduced annual expenses by $500K.These infrastructure enhancements provided for the successful installation of new business systems in accordance with the company’s business plan.
Management and Leadership
Create a team oriented environment.Provide leadership, direction and then empower people to do their jobs and hold them accountable for results.Provide for an open exchange of information and ideas with focus on achieving corporate and customer driven objectives.Emphasis always placed on the need to provide exceptional customer service.