Senior Manager - Program Management Office
Blue Cross & Blue Shield of Rhode Island
CORE SYSTEM REPLACEMENT PROJECT
Provide strategic direction on financial management and reporting, system integration, risk management, resource and vendor management, and the prioritization of the Program Management Office (PMO) activities on a $205M core system replacement initiative. Champion process improvement opportunities and the reengineering of project management and organizational processes and systems that contribute significantly to the organization’s primary objectives and goals as well as enhancing IT operations and service delivery quality.
- Managed the “Large Group On-boarding and Renewal Business Process Analysis Initiative.” Identified and documented $6.5M in Cost of Poor Quality (COPQ) opportunities for BCBSRI. Produced a formal report on findings, and made recommendations mitigating COPQ impact to executive leadership.
- Instrumental in the planning and inauguration of the Diversity and Inclusion Employee Resource Group. Personally influenced executive leadership view and understanding of the business value of diversity and inclusion through the illustration of actual work place application and results, and personal experience.
- Researched and produced an in-depth value stream analysis of the membership operations and claims operations process and identified $3M in potential cost savings and efficiencies.