Shannon Magana


Besides a great team player and a hard working person, I stand out at any employment due to my attention to detail. I strive for greatness and achieve all that is put in front of me. Customer satisfaction is my main goal when faced with that end of the business, and my team is lead by not only quality that drives a business, but the production that keeps it going. I stand behind all that I do and take nothing personal. Constructive critisizim is always welcome/so long it's given in a respectable manor. I feel and have always felt as have my previous employers that I make a wonderful addition to any part of the team, but my leadership skills stand strong


My interests are going to work and doing my job to the best of my ability. And then coming home to my family of 5 and spending time with them and taking care of there needs.


I really enjoy working with people and when i make the feel good and important like they are it makes my day. I survive to make everyone feel good about them selfs.

Work History

Work History
Sep 2006 - Present


In home patient

CNA- going to a patients house and taking care of her while her family was not there. I have been working for her off and on for 3 years. She is paralyzed. So i help her in and out of her wheelchair, i bath her, feed her i do cat care on her etc.

Mar 2009 - Present



CNA- Taking care of a patient . helping her with her daily activities. bathing, eating, getting her in and out of bed, cleaning,exeriseing,etc.

Nov 2005 - Jan 2007

Customer Service/Sales Rep

Delta Airlines

I Answered phones and sold Airline Tickets and handled any customer services problems that i could

Nov 2001 - Nov 2005

OTC Manager

I was the OTC manager. I took care of inventory, sales, price adjustments, customer service, scedules, ordering products. watching over my employees making sure they did there job. Hiring and firing.


Nov 2005 - Feb 2006

High School Diploma

Belford Unversity



customer service

In every job i have had. All has to do with customer service skill s. And that I'm not lacking in I'm a very nice person to customers and i take care of them in any way that i can.


Dec 2005 - Present

Certificate of Completion

Reservation sales
Oct 2009 - Oct 2011

cna certified