Work History

Work History
May 2004 - Aug 2009

Chief Technology Director

Chief Technology Director - Holcim (US) Inc.2004-2009

Directed day-to-day Data center, Network, and Field Operations with an annual budget of $13M. Over a 5 year period supervised 8 direct reports with indirect responsibility of 42. Reported to Chief Information Officer.

-Data Center Operations - provided 24x7 operations support to meet strict internal and external customer SLA requirements. Main duties included: Service management and reporting, facilities management, external hosting arrangements, ERP - SAP Basis support, Disaster Recovery.

-Network Operation - provided 24x7 operations support to meet strict internal and external customer SLA requirements. Main Duties: support 225 node MPLS, wireless, and satellite based network across the US and Canada, Contract management, Cisco routers, WAN Optimization WAAS, Switches, Checkpoint and PIX firewalls. Content switches, Load Balancers.

-Telecommunications - Voice Operations; Landline, cellular, Blackberry, PBX Video Conferencing Bridging, Billing Analysis, Vendor Auditing and cost recovery, Contract management, Voice engineering services. VOIP, Cisco Call Manager, Avaya PBXs.

-Security - managed external service providers - Symantec MSS IDS, IPS monitoring and firewall services. Oversee penetration testing and ISO 27000 compliance.

-Field Support - managed 30 first and second level field support analysts and Remedy service desk management.

-Office Automation - Lotus Note Mail , Active Directory, Desktop Management - Altiris

-Infrastructure Architectural planning- Lifecycle management, CAPEX planning, capacity planning

-Standards and architectural liaison for global cement company - Represented North America on International standards body.

-Responsible for ISO 20000 Change, Problem, and Capacity processes.

-Disaster Recovery and Business Continuity Planning.

-Project Management.

1999 - 2004

Manager, Technical Architecture

Holnam Inc.

Manager, Technical Architecture -Holnam Inc. (Cement, Building Materials)1999-2004

Managed Network and Field Operations. Reported to Director of Data Center Operations.

Main Duties:

-Manage 35 first, second, and third level support analysts. Cultivated staff and promoted professional growth and staff development. Lead by example and promoted strong team values.

-Network Architect – provide architectural planning and budget analysis for server, storage and network architectures.

-Network Operations – Supervised 7 Network Analysts and 28 Field support technicians.

Field Operations - Manage 35 field technicians in the U.S. and Canada. Managed Outsourced service desk provider.

1995 - 1999

Senior Network Administrator

Holnam Inc.

Senior Network Administrator - Holnam Inc. (Cement, Building Materials)1995-1999

Supervised Network and Server Operations. Reported to Manager of Network Operations

-Supervised 7 Network Analysts – Performance Review Process, Team Development,

-Network Operations – Manage daily operations for 100 node Frame-relay network and project management for system life-cycle replacements.

Managed Novell network, Groupwise Mail system, Storage, Tape and Server requirements.

1983 - 1995

Systems Engineer

Delta Airlines

Systems Engineer – Delta Airlines (Air Transportation)1883-1995

Managed regional field operations for data, voice communications and computer related equipment at Airports, Travel Agencies, and Reservation centers.



Technical Certificate



Offering 20 years of Information Technology experience encompassing architecture / planning, Data Center, Network, and Field Operations for a $1B company. Held progressive management / supervisory roles for 13 years including responsibility for a $13M operations budget with a staff of 50 IT professionals. Certified Project Manager (CPM).

Displays strong leadership, management, team development and oral / written communications skills. Known for being cost and results focused. Proven contract and vendor management. Project Manager, or team member in large projects for Mergers/Acquisitions, E-commerce, SAP, Lotus Notes, Windows Server, Linux, Server consolidation virtualization, Data, Voice Networks - VOIP, Video conferencing, and Desktop deployments. Trained in ITIL v2, ISO 20000, and ISO 27000 Compliance.


 Technology Visionary Regulatory / Audit Compliance          ITIL Frame-Work 

Business ContinuityBudget Administration                       Mergers / Acquisitions

Project ManagementVendor ManagementContract Management

Operations ManagementSecurity Management SAP Basis

 Data Center ManagementStaff Development Business Relationship

Telecom Management Disaster Recovery Service Delivery


Recent Programs, Certifications

2009 – Holcim Management Program.

2008 -Project Management Boot Camp PMLG – CPM certification

2008ITIL Foundations training for IT Service Management

2007 – Holcim (US) Inc. Mentor Program.

2006 – Financial Analysis for Non-Financial Managers: University of Wisconsin – Madison.

2005 - Center for Creative Leadership - Leadership development Looking Glass


Jun 2008 - Present

Certified Project Manager