Carlos Rodrigues Ferreira

Carlos Rodrigues Ferreira


Fluent in 3 Languages (Portuguese, Spanish and English) Strong sales and results driven skills with a working knowledge of hotel distribution, including revenue and inventory management. 
Very determined, Can do attitude, proactive and prioritize effectively in a fast pace environment. Im specially interested in coexisting and working within a group, with high interest in multicultural environments were team work is essential!
Graduated in Management of Tourist Companies, I began venturing in the Tourism sector more seriously in 2008, and my professional experience was aquired mainly in hospitality, but also in Central of Reservations\Tour operator and now in OTA's.
Specialized in Account management, negotiating and contracting both with hotels and travel agents\tour operators,e-commerce and yield & revenue management in hotel industry.
As any committed hospitality professional im always looking for personal and professional growth, my goals are focused on improving and developing my experience as a travel industry professional, try new challenges and responsabilities, acquire more knowledge and experience in such different areas like eCommerce, eMarketing, Social Media Marketing, Management, Revenue, Community Management, tourist markets behaviours, and improving skills on sales and negotiation with different kinds of partners.


Work in the Hospitality area, specially in Revenue Management, E-commerce Coordinator,web sales and hotel operations.

I want to improve my skills and learn the most I can from the company, employers and colleagues, as well as expand my knowledge within the Hospitality Industry Management. 

I also want to apply my knowledge for the company benefit, and try to maximize their revenue as much as i can.

I enjoy team working, consider myself as a pro-active, determinated and highly motivated person.

Work History

Work History
Sep 2014 - Present

Associate Market Manager, for Regional Spain & Portugal

Expedia Inc.

- Responsible for area coverage of Spanish North West Region(Galicia,Cantabria,Asturias,Castilla y Leon) and most of the Portuguese territory (North of Portugal, Beiras, Alentejo and Açores Islands), with 1000+hotels to manage.
- Follow strategic plans to achieve specific KPI’s,such as increase sales, drive revenue and net room nights growth, acquiring new properties to Expedia Portfolio meeting/exceeding the quarterly and annual plans.
- Account management, dealing with all kind of partners, both key hotel chains/partners and long tail independent hotel sin the territory managed in an effort to build a sustainable long term relationship resulting in superior revenue results and inventory supply.
- Deliver revenue and/or acquisition goals through management of inventory, rates and supplier relations through negotiation of best inventory and most strategically competitive rates in assigned market. Secure inventory through on-going account management during acquisition and renewal
- Evaluate market trends and competitor activity and provide analysis and recommendations to management, and with that information negotiate and secure market deals, promotions.
- Provide meaningful performance reporting analysis to partners at the property level to implement win-win solutions in order for the partner and Expedia to achieve market performance and long-term activity goals
- Project Management Support, operationally and also giving strategic insights.
- Close interaction with Media Solutions and Merchandising teams, in order to launch special campaigns improving the Market performance.
- Organize offsite events, Attend to Tourism Trade Fair, and Market Visits to important hotels;
- Act as liaison between partners and other Expedia functional areas to train and educate partners on the various Expedia tools, connectivity solutions, payment and billing alternatives, and other partner facing Expedia systems or services

Apr 2012 - Aug 2014

Market Associate for Regional Spain & Portugal

Expedia Inc.

·Responsible for area coverage of North of Portugal, Beiras, Alentejo, Açores Islands(Portugal) and Extremadura(Spain), with more than 700+hotels to manage.

·Follow strategic plans to achieve specific KPI’s,such as Increase sales, drive revenue and net room nights growth according to quarterly and annual plan and YOY.

·Account management

·Negotiate and Acquire new hotels / Contracting;

·Deliver hotel performance reports helping to guide hotel’s forecast including booking window, LOS and ADR, provide market insights, and advise hotels about internet strategies;

·Rates and Inventory management, by getting more availability and better rates in order to be as much competitive as possible.

·Project Management Support, operationally and also giving strategic insights.

·Close interaction with Media Solutions and Merchandising teams, in order to launch special campaigns improving the Market performance.

·Attend to Tourism Trade Fair, and Market Visits to important hotels;

·Business relations management, and point of contact for complaints and problems with top partners;

Mar 2011 - Mar 2012

Supervisor Property Assistance Coordinator Supervisor Team Spain & Portugal

Expedia Inc.

The Properties Assistance Coordinator (PAC) Supervisor supervises the activities of a 5 people team in order to support the Market Management team by managing the administration of various processes within the Partner Services Group, and at the same time solve any issues/question that comes across from the Hoteliers.

 The mains tasks are:

- Supervise the activities of 5 PAC in order to enhance team's performance, meet SLA's and reach the quarter and annual targets. - Coordinators answer and resolve first level internal and hotel partner queries and requests, both through email and phone calls - Assist the Market Manager & Revenue Specialist in all administrative related process and tasks, receiving the cases and assigning it to the right person/department. - Manage the process of Activation, Renewals and blocked hotels for the whole Iberian Region. - Provide training for hotel partners on the Expedia systems. - Handle the initial phase of hotel guest relocations. - Interact and cooperate with various departments at all levels in Expedia, create many different types of Report to support MM Management and give our Managers a more detailed look about PAC Team performance. -  Conduct 1-1’s & Team meetings,ensuring team's good morale and improve team members relationship.

Dec 2010 - Mar 2011

Market Manager - Spain & Portugal

Rate Gain

Market Manager for the Iberian Peninsula, with functions such as prospecting,contacting and negotiating with possible new accounts, management of the existing account and attending to International Exhibitions. RateGain is one of the most awarded hospitality and travel technology companies in Asia offering innovative web-based solutions for hoteliers worldwide.• ChannelGain for automated channel management• VisibilityGain for monitoring online visibility & reputation management for hoteliers• Its latest product offering is Rumbido, a unique social networks driven referral marketing

Apr 2010 - Sep 2010

International Account Manager

Hotusa Hotels

- Daily management of Hotusa Hotels Account in Portugal, supporting them in a daily basis, closely and personalized to each Sales Manager\E-commerce coordinator from all the Hotusa Associated Hotels.

- Clarify every doubt from the hotels responsible and support them in every type of questions that may have and need, as well doing the daily availability and price management of all the hotels.

- Update also in a daily basis many different kinds of information’s in the hotels extranets, such as loading photos, descriptions, modify characteristics of the hotels.

- Negotiate rates and special offers in order to increase the number of reservations generated by the different distribution channels of the Central reservation of the Hotusa Group.

- Creation and analysis of statistics and various comparisons in order to maximize the revenue of each hotel, monitorize the rates that those hotels have in other competitors and regularize the rate disparities

- Participation in the creation and development of different products, including weekly newsletters and special offers for various distribution channels, like or

- Support the contract manager trying to achieve hotels associate’s, helping in the contact of the hotels responsible, negotiating the contract points, and after signed, upload it into the Hotusa System.

- Support the reservation department, answering calls and doing reservations when its needed.

Mar 2008 - Mar 2010

Assistant Sales Manager - E-commerce Coordinator

Amazónia Hoteis

Support the management in all situations related with Sales Department, including E-commerce and E-Marketing of Amazónia Hotels group, such as:

- Seek, contract and manage the commercial relations of new National and International B2B partners of all kinds (Wholesalers, Travel agencies, Tour Operators, etc), as well as maintaining them, updating regularly the content and promotional information of all the hotels of the hotel chain in their own website.

- Support Sales Manager defining, analysing and monitoring the yield management strategies to apply, in order to obtain more profits in each different distribution channel and business segment.

- Management of all the characteristics of the B2C channel, through on-line reservations from all four hotels of Amazonia Hotels Group (price, packages, special offers, product characteristics, etc.)

- Participation in the creation and development of different products, including special offers, packages, for example: Valentine’s day, Carnival, Easter, Early Booking, Christmas, etc;

- E-mail Marketing to promote Amazonia’s Hotel Chain, to companies and regular clients, national and International, to achieve in a direct way, new corporate, groups and FIT clients;

- Make the connection between Sales Director and Marketing Department, and when necessary support, the Reservations Department;


Sep 2004 - Oct 2007

Management of Tourist Companies

ESHTE - Escola Superior de Hotelaria e Turismo do Estoril (Hotel and Tourism Management University)