Interest

Globalization, Global Business Strategy, Investing, Politics and Government, Technology, Photography and Videography, Travel, Automobiles, Opera, Golf, Motorcycling, Snowboarding, Surfing, Video Games, Movies, Books (mostly Audiobooks), Music, Cooking, Wine

Objective

A strategic leadership and long-term growth career opportunity with the expectation of delivering measurable business value through continuous innovation and cost-effective efficiency, leveraging my diverse international education, career/industry experience, and credentials.

Summary

Information Technology (IT) professional with over twenty (20) years of industry and consulting experience in the wireless mobile device supply chain, distribution, and fulfillment, electronic commerce, financial services, and healthcare industries.
  • Robust entrepreneurship, corporate, and global experience and formal education applied to US domestic and global/multinational firms ranging in size from $10M to $120B in revenue
  • Led direct and indirect, cross-functional, national and global teams of up to 35+ members, to deliver business intelligence, CRM, customer integration, B2B and  B2C eCommerce, ERP, Supply-Chain optimization, operational and organizational change, SDLC and project management frameworks, and outsourcing initiatives
  • Contributed to M&A, acquisition integration teams, IT intellectual property due diligence and other corporate development activities
  • Key resource in pre-sales, sales, RFP/RFI, technology product management, marketing, and business development activities
  • Career progression from business analyst/developer, to project/program management and IT leadership roles and responsibilities
  • Globally-Published Technology Author and Broadcast Television Experience
  • Completed Kellogg Executive MBA program, CAPM (PMI Project Management) and ITIL-certified

Education

Education
2003 - 2007

MBA

http://www.dom.edu

  • Member, Sigma Iota Epsilon Management and Academic Honor Society, Inducted 2004
  • Outstanding Graduate Student of the Year Award, Brennan Graduate School of Business, 2007
  • Developed and Presented a Business Case Study at the Academy of Business Management Education Conference in Bermuda, 2007
1989 - 1993

B.A.

Concordia University

  • Dean's List
  • Experiential Credit Award for Computer Science Degree, due to Significant, relevant work experience in Software Development, while completing degree

Skills

Skills

Proposal Writing

Software Application Platforms

Apple iPhone SDK, Facebook, Twitter, Microsoft .NET, IBM WebSphere, J2EE, Business Objects, Monster Commerce  

Electronic Marketing and Advertising

Email Marketing, Pay-Per-Click Advertising using Google AdWords, and Yahoo Paid Advertising, Search Engine Optimization (SEO), Facebook and Twitter Social Media Networks

Programming Languages

   HTML, Java, XML, Flash, JavaScript, SQL, Objective C (Apple iPhone), Facebook and Twitter API  

Graphic Design Tools

Photoshop, Dreamweaver, Flash, iMovie

Social Networking

Blogs, Facebook, Twitter, YouTube

Business Intelligence, Knowledge Management, and Analytics

Databases

  Microsoft SQL Server, Microsoft Access, Oracle, MySQL, FileMaker  

Office Suite Applications (Word, Excel, PowerPoint, Project)

Budget Responsibility

Up to 3M USD in mixed capital/expense

Direct Report Responsibility

Up to 10 Direct Reports

Outsourcing

Vendor Management

Technical Implementation

Consulting and Professional Services

Program and Project Management

Project Team Size: Up to 35 Members, geographically dispersed

International Business

Leadership ability across geographies, advanced cultural and language knowledge and skills

IT Leadership

Work History

Work History
2010 - Present

IT Manager, Supply Chain Optimization

Brightstar Corporation

After a series of successful and progressive roles in a pre-sales, and project management of customer IT integration launches as well as merger/acquisition and joint-venture IT integrations to build a reputable customer base and extend the company's service offerings within the wireless ecosystem, now leading a multi-faceted IT Supply Chain Optimization team of direct reports responsible for operational support of a variety of customer-facing applications that were previously implemented, including, but not limited to:

  • A suite of web services enabling B2C eCommerce fulfillment via an automated warehouse including robotic picking which connects Brightstar's world-class fulfillment operations to the Best Buy.com, Cricket Wireless, and eSecuritel handset protection service eCommerce web sites, which handle 1.2 million eCommerce orders per year
  • A Retail Kiosk application that consumes these web services providing "virtual inventory" capabilities to over 600 Costco Stores and over 100 Army and Air Force Exchange Service (AAFES) locations
  • B2B wireless device ordering implemented by nationwide 1000 Verizon and 5000 Cricket nationwide wireless dealers which bring in $400MM in revenue per-year
  • Supply Chain optimization tools which analyze ordering patterns and provide forecasting and suggested ordering data to Target, Cricket, and wireless dealer buying groups
  • Supply Chain Business Intelligence and Decision Support reporting systems that provide insights on supply chain performance, particularly merchandising, pricing, and promotional decisions

Significant Accomplishments:

  • Establishing and Maintaining Relationships with Prospective and Key Customers, Managing Expectations, and Delivering Outcomes – Accountability for Client Commitments
  • Developing IT Integration Proposals to Respond to Requests for Proposal (RFP) from Mobile Device Retailers and Carriers
  • Developing Financial Models to Estimate Engagement Profitability and Pricing
  • Providing Strategic Direction to Customer Technology Integration Engagements
  • Responsible for a Portfolio of Projects and Initiatives, including Roadmaps and a Customer-Facing Project Pipeline
  • Participating in Merger and Acquisition (M&A) and Joint Venture (JV) Due Diligence
  • Lead Large-Scale, Cross-Functional Merger and Acquisition (M&A) and Joint Venture (JV) Integration Projects
  • Reporting Weekly Status (Workstream/Task Status, Issues, and Risks) to Executive Management, Report to US CIO
  • Developing Customer-Facing and Executive Presentations
  • Contributing to Budgeting and Planning Activities, Software Development Vendor Management
  • Providing Internal IT Strategy and Business Consulting as well as product roadmap development
  • Led two corporate development initiatives integrating an acquisition and a launching a joint venture, which added an device insurance and activation service capability, and enhanced reverse logistics capabilities
  • Successful Delivery of 3 Major Customer Integration eCommerce Engagements as well as Service/Capability Enhancements as Part of a Product/Strategy Roadmap
  • As Part of an IT Capability Maturity Roadmap, Enhanced Project Management Process and Software Development Lifecycle Capabilities and Maturity Levels, Standardized Customer On-Boarding, and Quality Assurance Processes
  • Refined End-to-End Project Management and SDLC Processes from Requirements Gathering, to Design and QA Processes to Enable the On-boarding of Off-Shore Software Development Firms
2007 - 2010

International Program Manager

http://www.abbott.com
Post-MBA completion, leveraging international business skills, education, and experience, plus a robust technical background, engaged as a consultant to develop a strategy and long-range plan as well as execute program to develop ITIL-based standardized, regional service desks throughout European, Latin American, and Pacific Asian regions, with a primary focus on European Large Business Units in Germany, France, UK, Netherlands, and Spain

Key Achievements:

  • Entire Project Team was presented a President’s Award, the Highest Honor at Abbott Laboratories – The first time in the history of the Abbott organization Information Technology earned this distinction
  • Service Management strategy development including a standard service catalog, and harmonizing Service Level, Configuration, Incident, and Change Management technology tools and high-level processes
  • Developed standard performance metrics, and regional reporting standards for Western Europe and Canada
  • Developed and Implemented a strategy to consolidate disparate Western European service desk technology implementations into a central system located in Germany, reaping operational efficiencies and cost savings
  • Strategy development, vendor management, contract negotiation, and relationship management responsibility for Service Management software vendor (Axios Systems)andService Management outsourcing services provider (Capgemini) for Western Europe and Canada region
  • Responsible for program budget and leading local, international, multi-cultural, regional program managers
  • Report status to executive steering committee comprised of international, regional IT executives
  • Involved in Server Management, Virtualization, Server Consolidation, Desktop Management, Collaboration and Communication, Virus Management, and Voice Over IP (VOIP) Divisional IT Strategy Development
  • Involved in Long-Range Planning and Projected LRP Budget Development
  • Performed Total Cost of Ownership (TCO) Analysis and Determining Incremental Cost Comparisons of Software, Hardware, and IT Services
2004 - 2005

IT Application Development Manager

Navigant Consulting

While pursuing MBA studies part-time, Sought out opportunity to implement IBM Websphere portal enterprise-wide, and challenged to build a brand new application development team from scratch. Created IT department budget, application development and system development lifecycle strategy. Introduced project and portfolio management methodologies. Developed departmental performance metrics and managed vendor relationships.

Key Projects & Achievements:

  • Selected by CIO to transform and align IT organization using COBIT (Control Objectives for Information and Related Technology) and ITIL (Information Technology Infrastructure Library) best practices
  • Became recognized as a vital, highly organized resource, proving the business value of the IT organization
  • Reduced need for additional staffing to implement projects in the IT portfolio by engaging on-demand resources as needed; profit and loss responsibility; Budget and direct report responsibility; vendor management; Mentored and developed staff
  • Improved capability to accurately project budgets and performance with best-practice methodologies; ushered in system development lifecycle (SDLC) and release & delivery management methodologies
2002 - 2004

Project Manager

Boise Office Solutions

While pursuing MBA studies part-time, was tapped to manage eCommerce and portal projects from initial planning through implementation. Oversaw project teams and project budgets.  Reported to executive management and steering committee.Key Projects & Achievements:

  • Planned and executed one of the company’s largest strategic projects that brought in over 65% of company revenue, grossing $4-5 million daily:
    • Deployed a new, custom-developed B2B eCommerce site for Boise Office Solutions to sell products using a new platform while simultaneously merging and re-branding with OfficeMax
    • Coordinated over 35 FT resources from cross-functional areas such as business analysis, marketing, customer service, software development and application support to deliver a world-class eCommerce site on time and within budget; implemented software development outsourcing strategy
  • Post merger, led selection of a common eCommerce platform to serve both B2B customers of Boise Office and the B2C customers of OfficeMax that:
    • Seamlessly integrated IT resources of both companies and their respective technology investments
    • Reduced development costs, testing time and manpower needed to create customized platforms
    • Eliminated the need for an eCommerce custom development department while contributing to revenue growth and increasing profit margins
  • Improved productivity, centralized information and eliminated numerous disparate systems and portals by implementing new IBM Websphere portal.
1998 - 2002

Consulting Manager

Whittman-Hart

Originally started with a firm that was later acquired, and then spun-off again as a smaller firm. Provided business and technology consulting services, and oversaw a team of consultants working in disparate locations on diverse projects. Managed change initiatives during acquisition, and divestiture. Profit and loss (P&L) and direct reporting responsibility of 10 direct reports. Responsible for consultant recruiting, on-boarding, performance reviews, mentoring, and career development as well as client project status reporting, client pursuits, proposals, presentations, and engagement management. Brought large-scale IT consulting experience and project/software development methodology to smaller spin-off boutique firm. Developed and negotiated contracts, provided professional services on key engagements, and brought in nearly 80% of new business. Engagement management, consulting management, and client-facing responsibility.

Significant Accomplishments:

  • Practice developed a custom executive dashboard tool for Levi Strauss to manage enterprise inventory turnover and sales performance which facilitated executive decision making in strategic planning, as one of several custom projects. As a result, Levi's minimized inventory mismanagement, improving product arrival rates from 65% to well over 95%, growing sales for the first time since 1996.
  • Practice developed a custom self-service risk management tool for then-Arthur Andersen, which is now sold as a service through Protiviti Consulting, a division of Robert Half International, as part of their Protiviti Governance Portal, which reduces audit-related consulting fees by 20%
  • Developed and launched a state-of-the-art customer-facing, self-service annuity management website for Zurich Kemper using Java that streamlined customer service operations.
  • Recognized as a subject matter expert on newly emerging technologies such as Internet technology, Application Servers and Java; developing and delivering training that:
  • Brought consulting force up to speed with new technologies, creating highly billable human capital
  • Increased consulting utilization, landing new business account with Walgreen’s for Java Implementation
  • Helped to create a consulting workforce that became a catalyst for future acquisition by Whittman- Hart, and then an Internet-technology-focused consulting practice that was later spun-off
  • Appeared as a regular technology panelist on a television series aired on a local financial news channel
  • Published the book “Professional Java Server Programming” for the Wrox Press with a focus on enterprise-class Java application development in 1999
  • Published the book “Professional Java Data” for the Wrox Press with a focus on newly emerging wireless technology in 2001
1998 - 2000

Senior Consultant

Whittman-Hart

Originally started with a firm that was later acquired.Provided business and technology consulting services, and oversaw a team of consultants working in disparate locations on diverse projects.Managed change initiatives during acquisition.Direct reporting responsibility of 10 direct reports.Responsible for consultant recruiting, on-boarding, performance reviews, mentoring, and career development as well as client project status reporting, client pursuits, proposals, presentations, and engagement management.

Key Projects & Achievements:

  • Developed and launched a state-of-the-art customer-facing, self-service annuity management website for Zurich Kemper using Java that streamlined customer service operations.
  • Recognized as a subject matter expert on newly emerging technologies such as Internet technology, Application Servers and Java; developing and delivering training that:
    • Brought consulting force up to speed with new technologies, creating highly billable human capital
    • Increased consulting utilization, landing new business account with Walgreen’s for Java implementation
    • Helped to create a consulting workforce that became a catalyst for future acquisition by Whittman-Hart, as well as a Internet-technology-focused consulting practice
  • Published the book “Professional Java Server Programming” for the Wrox Press with a focus on enterprise-class Java application development in 1999
1996 - 1998

IT Project Manager

Cargill Investor Services

Hired on as business analyst to develop a hedge fund management software application. Rapidly promoted to project manager, handling diverse initiatives with travel to the UK.  Budget responsibility.Vendor management responsibility.

Key Projects & Achievements:

  • Created a customer information portal to deliver trade position and market information worldwide that became a premier differentiator for the firm, and later led to firm’s segue into Internet information delivery.
  • Implemented a customer relationship management (CRM) initiative that was adopted worldwide.
  • Developed a decision support tool to gauge key metrics that led to an 80% increase in profitability in following year; increasing the company’s value for a subsequent acquisition.
  • Presented strategy and recommendations to Cargill executive management.
1993 - 1996

Project Leader, Application Support Analyst

Chicago Title and Trust

Originally recruited to provide 3rd levelapplication and systems support for a title and escrow system, working on the Service Desk. Worked with application team to resolve defects and resolve issues. Later promoted to project leadership role to consolidate multiple satellite office systems into centralized regional systems, reducing maintenance costs, headcount, and excess infrastructure.

Selected Presentations

Certifications

Certifications

ITIL Foundation

EXIN
Feb 2010 - Feb 2015

CAPM Project Management

PMI