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During my career, I have done different activities related to debt collections: for banks, for services companies and for credit cards. I have also advised Companies and law firms, in their processes of debt collections and negotiation with customers.

This is an activity that I love, and I really enjoy doing.

My specialities:

  • Strong leadership, business partnering and people management skills
  • Client focused, result oriented, quality and efficiency driven
  • Planning & Organizational skills
  • Negotiation | Influence
  • Billing & Collection policies and processes
  • Excellent communication and analytical skills
  • Proven ability to work as part of a team
  • 4+ years of experience managing, growing and developing a team
  • Extremely detail oriented and process driven, with focus on efficiency and problem solving
  • Quick learner

I'm passionate about a culture of learning and teaching. I love challenging myself to constantly improve, and sharing my knowledge to empower others. I believe in not only serving customers, but also empowering them by providing knowledge and tools.

I'm fascinated by Startups and all about Fintech ecosystem. I enjoy meeting like-minded people.

Feel free to contact me at [email protected]

Work experience

Jul 2016Present

Founder & Managing Director


MALKA is a consulting service that I started in July 2016. We help SMEs & Startups with their collection processes.

July 2014Dec 2015

Billing & Collections Manager


Operating in 18 cities in 8 countries, with over 4,500 premium customers, I was responsible for the billing and collection services to all customers of the company, leading a team of 12 people (10 in Argentina and 2 in Brazil).

Major achievements:

  • Built the Billing & Collections Team (from 4 to 12 members)
  • The Collection´s KPI increased from 83% to 95%.
  • I Led the creation and implementation of all the Billing & Collection´s processes
  • I was involved in the implementation of the Billing & Collections modules for Argentina and led the implementation for the others 6 countries, of the new ERP (Calipso)

Main Responsibilities:

  • Manage/monitor debt recovery of Collections Department.
  • Drive productivity, train and direct work of Collections employees; manage staffing to include hiring and termination process.
  • Execute collection strategies, policies, and process that maximize cash flow, working capital and minimize risk.
  • Manage relationships with the clients in order to reduce exposure to potential bad debt.
  • Implement and maintain the Restorando’s credit and financial policies and procedures for this area.
  • KPI reporting.
  • Work with the business to understand and provide consulting on best practices for account receivable to minimize delays in payment and inefficient transaction handling.
  • Provide insight and consultation regarding business planning and the practical impacts to the greater accounts receivable process, including speed of collections and reduction of disputes from customers.
Sept 2011Jul 2014

Billing & Collections Chief

Mapfre Asistencia

My main role was to lead a team of five partners, performing, among others, the following tasks:

  • Assignment and coordination of tasks for the billing and collection to customers of the Company.
  • Conciliation of accounts and monitoring of billing and collection to the Group subsidiaries abroad.
  • Definition and coordination of strategies and procedures along with the different areas of the Company.
  • Management control and evaluation of key indicators for both areas.
  • Planning, development, and control of the Collection Policy.
  • Definition, creation and implementation of processes for the billing and collections of products B2B2C and B2C.
Apr 2007Sept 2011

Sr. Credit & Collections Analyst

Manpower Group

In Manpower Group I had two uninterrupted positions, the first in Córdoba and second in the Headquarters located in CABA.

I started in the offices of Córdoba city in April 2007, and my position was Regional Coordinator of Debt Collections.

There, my main tasks were to follow up and manage accounts receivable of the region CENTRO-NOA customers, as well as all national accounts assigned by Headquarters.

Informally, and at the request of the Regional Director, I supervised three colleagues who were in different provinces.

At the beginning of 2010, I moved to Buenos Aires to cover the position of Sr. Credit and Collection Analyst.

  • Analysis and collection management of the main customers of the Company, relating to the Massive Consumption, Rural and Oil Services ítems.
  • Negotiation with customers, monitoring of turnover, analysis adjustments, generation of correctives (Credit & Debit Notes)
  • Coordination of collectors for daily withdrawal of customer payments in CABA.



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