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Solutions-oriented I.T. Professional with seventeen years of experience.Background includes designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs.

  • Solid knowledge of LAN/WAN network administration and support under Windows 2000/2003/2008 environments.
  • Proven expertise in supporting and troubleshooting hardware, software and networking issues.
  • Demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the “go-to person” for immediate resolution to technical issues.
  • Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.
  • Outstanding communication skills; interfaces effectively with upper management, vendors, staff, peers and users.
  • Strong technical background with a solid history of delivering outstanding customer service.Genuine commitment to quality and customer satisfaction.

Work experience

Mar 2008Present

Network Administrator


Responsible for the hardware, software, networks and security of CTSS clients’ Information Technology infrastructure.Services include but not limited to the administration of Microsoft Windows servers, Active Directory domains, CyBlock Filtering Proxy Server, Syspine IP phone system, and 3Com NBX V5000 IP phone system.Configuration and maintenance of network security appliances (SonicWall Firewalls, Symantec Endpoint Security, and Symantec Mail Security for Microsoft Exchange).Configuration and maintenance of servers, desktops and peripherals.Maintain proper security access control for file and print shares.Maintain proper access to various components within GE Centricity® practice management software.General administration of Healthland Physician Practice Management system installed on IBM AIX Unix server.Monitor and maintain daily backup tapes using Veritas Backup Exec.Other duties include supporting and troubleshooting a variety of daily end user problems.Deployment of software patches and upgrades.Creating and restoring desktop images utilizing Symantec Ghost 11.Utilize remote connectivity software such as Microsoft Remote Desktop and Tight VNC to remotely troubleshoot issues.Interaction with various levels of management providing consultation and expert advice on systems related topics.Setup CTSS help desk website utilizing Joomla with integration of osTicket.Setup and maintain Virtual Iron server virtualization & virtual infrastructure management solution.Maintain an accurate record of hours spent on Work Orders and projects.Maintain a moderate and increasing level of proficiency in hardware, software, and other technologies supported by CTSS.Create and/or update documentation that benefits other IT personnel.

May 2007Feb 2008

Network Engineer III/Project Management

Sprint c/o YOH Telecom

Responsible for providing engineering services and assisting in project management functions required to develop and implement large, complex Network plans.Projects include technology changes within the platforms, new implementation guidelines and/or standards.Analysis includes switching, interconnection, national platforms and backbone facilities.

Feb 2006Apr 2007

Production Support Technical Analyst

Federal Reserve Bank

Provide support to all Federal Reserve System check-processing sites to resolve complex problems associated with all aspects of check processing in a time-critical, deadline-driven environment.Proactively monitor systems using various software tools for early problem detection and ensure processing remains on schedule for each of the 32 offices nationwide.Perform process improvement initiatives that affect the standard check environment, as well as develop and maintain departmental procedures and standards.Provide a calming influence on others in a crisis situation.

Oct 2004Apr 2005

Network Engineer


Responsible for providing engineering services and assisting in project management functions required to develop andimplement large, complex Cisco networks.Responsible for tactical design and technical support for the on-going OSSN/OSSNET IP Infrastructure build-out.Supported field technicians in resolving equipment installation problems.



SCNP Network Defense and Countermeasures

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SCNP Network Security Fundamentals

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CIW Associate






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