Solutions-oriented I.T. Professional with seventeen years of experience.Background includes designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs.
- Solid knowledge of LAN/WAN network administration and support under Windows 2000/2003/2008 environments.
- Proven expertise in supporting and troubleshooting hardware, software and networking issues.
- Demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the “go-to person” for immediate resolution to technical issues.
- Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.
- Outstanding communication skills; interfaces effectively with upper management, vendors, staff, peers and users.
- Strong technical background with a solid history of delivering outstanding customer service.Genuine commitment to quality and customer satisfaction.