SAGE – Atlanta, GA 2007-Present
Leading $2.1B global vendor of business management software and services with 13,600 employees and 6 million customers worldwide.
Director of Sales, Business Solutions
Manage sales planning and execution to exceed revenue goals selling to small and medium enterprises. Provide leadership for Sales Management and Sales Organization totaling 40 heads. Led organization’s revenue creation, maintenance strategy and execution. Forecast sales performance and negotiate with customers to ensure top-level service. Built cross-departmental relationships with Marketing, Product Management, Support, Sales Operations and Customer Service.
* Improved the sales offering by presenting new ideas and partnering closely with Marketing and the sales team to ensure execution which resulted in maintenance and support attach rates increasing by 15%.
* Consistent performance delivering over 100% each year resulted in being recognized with 5 President’s Club Inner Circle awards for top achievement during an economic downturn.
Positions include promotions from Sales Manager to Sr. Manager, Sales to Director of Sales
CA, INC. (Formerly COMPUTER ASSOCIATES, INC.) – Tampa, FL / Long Island, NY 2001-2007
Leading global software company with $3.5 billion in revenues and 15,000 personnel providing storage, security and enterprise management software and business-to-business services.
Channel Sales Manager, Tampa, FL (2005-2006)
Led sales team in a performance-driven sales and support environment while building long-term profitable relationships with reseller partners/distributors in the software technology sector. Managed $100k+ proposals, oversaw transaction approvals up to $1.5M, and maintained pricing discount authority. Coached and guided team, VARs, and distributors on strategies to decrease customer issues and boost sales. Hired, trained, and motivated team members. Created sales goals/action plans, assigned territories, produced forecasts, analyzed performance and resolved issues to increase partner satisfaction. Presented plans/status reports to senior management.
Customer Care and Lead Generation Manager, Tampa, FL (2003-2005)
Responsible for Customer Satisfaction for North American Partner and End User Base which included hiring, training, and performance of 15-member team. Developed goals and compensation. Monitored, measured, and reported performance metrics to senior management. Approved Company-wide software returns within budgetary goals. Resolved escalated issues for North American customer-base, including Fortune 500 accounts.
Customer Care Supervisor, Long Island, NY (2002-2003)
Supervised, coached, and motivated 10 customer care representatives. Measured, and reported team performance, approved company’s software returns, and oversaw escalated customer complaints. Interacted with internal sales, tech support, development, marketing, licensing, Distributors and Value-Added Resellers.
Customer Care Specialist, Long Island, NY (2001-2002)
Resolved complex customer and partner issues, advanced product up-sales and cross-sales and services to existing enterprise software customers. Launched sales cycle with new & existing customers, provided product education.